The recently released Provider Integrity Principles and Expectations sets clear standards for provider behaviour and outlines a shared approach to integrity across the veteran support system.
The principles apply broadly to all organisations and individuals who deliver, facilitate or manage care and services to veterans and families of veterans. This includes health professionals, advocates, contracted organisations and grant recipients, reflecting the diverse range of providers involved in supporting veteran wellbeing.
At their core, the principles describe integrity as acting honestly, ethically and in good faith—even when it is difficult or unseen. Providers are expected to act in the best interests of veterans and families of veterans, maintain trust, and ensure their conduct supports efficient and effective care.
The principles outline DVA’s approach to compliance, emphasising prevention and education where appropriate and decisive action when standards are not met—particularly where there is risk of harm to veterans or misuse of public resources.
The provider integrity principles and expectations reflect DVA’s commitment to put veterans first, build integrity into our systems and safeguard public resources.
If you suspect wrongdoing, please:
- report it to integrity@dva.gov.au
- call us on 1800 838 372
- use our Report an integrity concern webform
We take all reports of wrongdoing seriously. All information received is assessed carefully and handled sensitively in accordance with the Privacy Act 1988 and DVA’s privacy policies. You can choose to remain anonymous when making a report.