Payment to suppliers
If you supply and directly bill DVA for goods and services, please read this page.
Note: You don't need to read this page if you are a supplier:
- whose invoices are processed by Medicare Australia
- who submits invoices via the internet to DVA's Veterans' Home Care system
- who submits invoices via the internet to DVA's RAPTOR system
Preferred payment method
Electronic funds transfer (EFT) is DVA's preferred method of payment to suppliers of goods and services. The EFT direct credit payment system transfers payments electronically into your nominated bank, credit union or building society account.
By using this method of payment there is no change to the established terms of payment and there are no charges to you from the department for this service. By providing DVA with your financial institution account details please be assured that neither DVA nor its bank will be able to access any other data relating to your business's financial arrangements
The EFT payment system offers you significant efficiencies in payment receipt from DVA. For example:
- Payments will reach you quicker if transferred electronically.
- Fees and clearance delays associated with presenting cheques do not apply.
- The possibility of payments going astray is significantly reduced.
If you wish, DVA can send remittance information supporting your payments. That information can be sent to you as an email.
To take advantage of payment by EFT, please complete the Direct Credit Consent form and return it to:
DVA Accounts Payable Team
GPO Box 9998
CANBERRA ACT 2601
Or email the completed form to accounts.payable.mailbox@dva.gov.au.
Please do not hesitate to contact the Accounts Payable Team via the email address above if you have any queries.
Back to topInvoice processing
Invoices rendered to DVA for provision of goods and services are processed in the following way, except for:
- Safety, Rehabilitation and Compensation Act 1988 (SRCA) claims
- Military Rehabilitation and Compensation Act 2004 (MRCA) claims
- F-111 Deseal/Reseal Health Care Scheme claims
- Invoices processed by Medicare Australia
- Invoices submitted via the internet to DVA's Veterans' Home Care system
- Invoices submitted via the internet to DVA's RAPTOR system.
- Supplier forwards invoice to a DVA office
- DVA staff approve payment of the invoice
- DVA staff send the invoice to DVA's Accounts Payable team who are located in Canberra.
- The Accounts Payable team processes the invoice which generates a payment on the due date, and a remittance advice if requested.
- All payment queries should be directed to the Accounts Payable team. However, please note that the business area who received the invoice will hold the original invoice.
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TechnologyOne Implementation
On 10 November 2025, DVA will introduce a new Financial Management System (FMIS) to streamline how we manage and process payments. This upgrade is part of our commitment to improving efficiency and strengthening our partnership with you in supporting the veteran community.
As we prepare to transition to the new financial management system, there will be a short system shutdown starting 27 October with a final pay run on 29 October. During this time, payments will be temporarily paused.
What’s changing?
Depending on the nature of your engagement with DVA, you may have to change the way you submit an invoice. The two changes will be the need for a contract number to be added and a new email address to send invoices to.
To help you prepare, we’ve developed the following resources:
- Fact Sheet: A summary of what’s changing and why (PDF 371 KB)
- How-To Guide: Step-by-step instructions for suppliers who need to update their process (PDF 374 KB)
We encourage you to read the above information and email supplier.enquiries@dva.gov.au if you have any questions.
Back to topFrequently Asked Questions
The following provides answers to frequently asked questions regarding the method of payment to suppliers of goods and services to DVA.
When will my payment be credited to my financial institution account?
Your payment should be credited to your account on the payment due date.
How do I know what a payment is for?
A reference number will be displayed on your bank statement alongside your payment amount. The reference number will always begin with the letters DVA, so you will know the payment comes from Veterans' Affairs. DVA can also send you remittance advice detailing what the payment is for. Remittance advice will be sent to you as an email. The reference number that is displayed on your bank statement will also be displayed on your remittance advice, providing a convenient cross reference.
Do I have to receive a remittance advice?
No. If you do not wish to receive an emailed remittance advice, we will not send you one.
When will my electronic remittance be sent?
Emailed remittances are sent the day before a payment is due to be credited to your financial institution account.
What happens if my emailed remittance advice cannot be delivered?
If your remittance advice cannot be delivered, we will attempt to resend it. If you do not receive an emailed remittance, you may contact the Accounts Payable team in Canberra via email – accounts.payable.mailbox@dva.gov.au and request a resend. A remittance advice resend can be requested any time up to 1 year after the payment was made.
What will my emailed remittance advice look like?
When printed, emailed remittance advices are A4 pages. Multiple pages are provided if the details of your payment relate to many invoices, or if DVA wishes to provide additional remittance information which cannot fit onto one page.
What information will be contained on my emailed remittance?
Your remittance advice will contain:
- The details of a contact to whom you should direct your queries.
- Your name and address
- The date of the remittance
- Your email address
- Your lodgement reference: this is the reference used on your bank statement to identify the payment
- The total amount of the payment.
And for each invoice making up the payment:
- A DVA reference
- Your invoice number
- The invoice date
- The invoice amount
- Any additional remittance information provided by DVA.
What if I don't have an email address?
DVA can provide paper remittance advice by post. Mailed advice will only be provided under exceptional circumstances.
Are emailed remittance advices sent over a secure network?
Emailed remittance advice is sent over the internet. There is no additional security provided with email remittance advices.
What is DVA's policy for sending personal or sensitive information in an emailed remittance advice?
DVA's policy is not to send personal or sensitive information over the internet. Please provide your email address so we can send through the remittance advice.
What is the format of emailed remittances?
Emailed remittances are sent to you as PDF attachments. To view the attachment, you require Adobe Acrobat Reader software, Version 4 (V4) or later. If you don't have Adobe Acrobat Reader, it is available for free from Adobe's website. The internet link to Adobe Acrobat Reader is also provided with each emailed remittance.
Which financial institution does DVA use to send direct credit payments?
The Reserve Bank of Australia (RBA) distributes all direct credit payments on behalf of DVA
Do DVA send the emailed remittance advices, or do they use a third party?
The Reserve Bank of Australia (RBA) distributes all electronic remittances on behalf of DVA.
Who do I contact if I have a query about my payment or my remittance advice?
Each remittance advice includes contact details. This contact should be your first point of call. Alternatively you can contact the Department by going to the Feedback page on the Department's website. These contacts can also be used to advise of any changes to your financial institution account or remittance address details.
How can I notify a change to my financial institution account or my remittance address details?
To notify a change of details, complete the Direct Credit Consent form and return it to:
DVA Accounts Payable Team
GPO Box 9998
CANBERRA ACT 2601
Or email the completed form to accounts.payable.mailbox@dva.gov.au
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