Training and resources for DVA contracted Community Nursing providers
The Department of Veterans’ Affairs (DVA) has developed a range of client resources for contracted Community Nursing providers, and partnered with the Aged Care Quality and Safety Commission and Ausmed to provide training for providers and their staff.
Back to topUnderstanding the Military Experience
Understanding the veteran’s military experience assists Community Nursing providers to deliver care that is person-centred, trauma-aware, respectful and responsive to the unique needs of veterans and families of veterans.
The Understanding the Military Experience eLearning module has been developed to assist DVA providers to gain a deeper understanding of military service, the transition to civilian life, and the experiences that may influence a veteran’s health, wellbeing and engagement with care.
To access the Understanding the Military Experience eLearning module, Community Nursing providers need to register for DVAtrain. Registration is free and only takes a few minutes.
Register for DVAtrain with DVA Train Registration.
- Your code is CNP
- Please select ACT as your state
- Save DVAtrain as a favourite in your browser for quick accessibility.
Once you have registered you will receive an email with:
- your sign-in details
- your password
- a direct link to DVAtrain.
The first time you sign in you will need to reset your password.
If you are having problems registering or signing into DVAtrain you can email the help desk at PSB.Learning.and.Development@dva.gov.au.
Please include your contact number in the message so we can call you to discuss any issues.
Back to topClient resources for Community Nursing providers
The guide for veterans, family members and carers includes important information about accessing DVA funded community nursing services, including understanding rights and responsibilities, and where to go for help. Community Nursing providers can download the guide for their DVA clients or request hard copies by emailing nursing@dva.gov.au.
The Community Nursing Client Charter sets out the rights and responsibilities of clients who receive DVA funded community nursing services in their home. Community Nursing providers should ensure clients are provided with a copy and understand their rights and responsibilities in accessing services.
See below:
- Department of Veterans’ Affairs Community Nursing services - A guide for veterans, family members and carers
- Community Nursing Client Charter
Strengthened Aged Care Quality Standards
The strengthened Aged Care Quality Standards outline requirements that ensure clients receive quality care that is safe, meets their needs and preferences and upholds their rights.
The Department of Veterans’ Affairs (DVA) has aligned the requirements of the Community Nursing Program with the strengthened Aged Care Quality Standards, which are detailed in the Notes for Community Nursing providers.
Fact Sheets
DVA Community Nursing providers can access helpful fact sheets to assist in their understanding of the strengthened Aged Care Quality Standards that apply to in-home care:
- Quality Standard 1: The individual
- Quality Standard 2: The organisation
- Quality Standard 3: The care and services
- Quality Standard 4: The environment
- Quality Standard 5: Clinical care
Online learning modules
To support contracted providers who are not also registered Aged Care providers to understand and comply with the standards, DVA in partnership with the Aged Care Quality and Safety Commission, has made available six short eLearning modules. Each module takes approximately 10 minutes to complete:
- Introduction to the strengthened Aged Care Quality Standards
- Quality Standard 1: The individual
- Quality Standard 2: The organisation
- Quality Standard 3: The care and services
- Quality Standard 4: The environment
- Quality Standard 5: Clinical care
To access the strengthened Aged Care Quality Standards eLearning modules, Community Nursing providers need to register for DVAtrain. Registration is free and only takes a few minutes.
Register for DVAtrain with DVA Train Registration
- Your code is CNP
- Please select ACT as the state
- Save DVAtrain as a favourite in your browser for quick accessibility.
Once you have registered you will receive an email with:
- your sign-in details
- your password
- a direct link to DVAtrain.
The first time you sign in you will need to reset your password.
If you are having problems registering or signing into DVAtrain you can email the help desk at PSB.Learning.and.Development@dva.gov.au
Please include your contact number in the message so we can call you to discuss any issues.
Self-assessment tool
Effective implementation of the strengthened Aged Care Quality Standards may involve change and take time to embed as part of your organisation’s continuous improvement approach. Community Nursing providers and their staff are encouraged to work through the self-assessment tool to record evidence of current compliance with program requirements and document priority actions to support improvement against each standard.
The self-assessment guide is available to support provider organisations in completing the self-assessment tool with further information on outcomes and action items relevant to each standard:
- Self-assessment tool for Community Nursing providers
- Self-assessment guide for Community Nursing providers
Ausmed training
The Community Nursing Program has partnered with Ausmed to provide a range of training opportunities for nurses and PCWs who support veterans.
Ausmed is a provider of continuing professional development (CPD) education for health professionals in Australia.
Their mission is:
“To provide continuing professional development (CPD) education to nurses, midwives and other professionals that is effective and improves the health care of all people.”
Each of the following training has CPD attached:
- Showering, Bed-Bathing and Hygiene for Caregivers
- Dressing and Undressing for Clients Who Have Dementia
- Communicating with Someone Who Has Dementia – article
- Pressure Injuries and Ulcerations
- Skin, Mouth and Eye Assessment and Hygiene in the Critically Ill Patient
- Skin Tear Prevention and Management
- Continence Management in the Community
- Meal Assistance in Home Care
- Unplanned Weight Loss in Aged Care
- Person-Centred Care: An Effective (But Underused) Strategy for Patient Safety and Wellbeing
- What is Dementia?
- Bereavement and Complicated Grief
- Understanding Professional Boundaries
- Elder Abuse | Ausmed Course
- Recognising and Responding to Elder Abuse | Ausmed.
Registered nurses may earn CPD points when they complete these modules. PCWs can build on their professional care skills.
Back to top