Neuropsychologists
Find the information you need to deliver and claim for neuropsychology services to Veteran Card holders.
If you’re a member of the veteran community, please see Mental Health Care
Back to topDVA Forms
Visit Provider forms to access all the forms you need to do business with DVA. This includes forms for prior financial authorisation and Rehabilitation Appliances Program (RAP) orders and claims.
Back to topBecome a DVA health care provider
Register as a DVA health care provider so you can provide and claim service for DVA clients.
Back to topServices covered by Veteran Cards – Gold and White
Please check full details about card entitlements to ensure your client’s condition is covered at Providing treatment to DVA clients.
A Veteran Card – Gold or White covers treatment that is clinically necessary:
- for all conditions, if the patient holds a Veteran Gold Card
- for accepted service-related conditions only, if the patient holds a Veteran White Card. White Card holders can also access assessment and treatment for mental health conditions from a neuropsychologist, under Non-Liability Health Care arrangements.
Information on how you check the eligibility of a Veteran Card holder to receive treatment is available at:
Back to topReferrals
A referral is required from a medical practitioner for neuropsychological assessments undertaken with DVA clients.
Requests to DVA for approval of an assessment must include this referral and a rationale for the time requested to undertake the assessment.
Back to topDVA Provider Notes
By accepting a patient’s Veteran Card – Gold or White, you agree to follow the Notes that apply to your profession.
The Notes are legally binding, and it is your responsibility to become familiar with them. They are divided into two sections, and you need to comply with both. The first section relates to allied health providers generally and is labelled - Notes for allied health providers — section 1 — general. The second section relates to your specific discipline and can be found under the heading - Notes for allied health providers — section 2(a) — mental health care providers.
For your profession’s up-to-date Notes, visit Fees & guidelines for allied health providers.
Back to topSchedule of Fees
The Schedule of Fees – Neuropsychologists defines the treatments and services you can provide to DVA clients, and the payment amounts you can claim.
By accepting a Veteran Card - Gold or White, you agree to accept the DVA fee as full payment. You cannot charge the Veteran Card holder any ‘gap’ fee.
For your profession’s up-to-date schedule, visit DVA Fee Schedules.
Back to topClaiming
Visit Provider claims for full details on how to claim payment from us.
Please note you are responsible for your provider number, and you will be accountable for any claiming errors.
If someone else submits claims on your behalf, you should ensure the information they enter is accurate.
Your provider number cannot be shared, and multiple providers cannot claim under the one provider number. The provider who owns the number will be responsible for any misuse.
For invoicing and billing enquiries, call 1300 550 017.
Back to topYour obligations
Each year DVA reviews unusual provider claiming, which may result in an education process or financial recoveries.
For full details about complying with DVA requirements, please refer to Provider compliance.
Back to topPrior financial authorisation
For neuropsychology assessments in excess of four hours, or where exceptional circumstances apply, you will need to submit to DVA a request for prior financial authorisation, stating the estimated time and cost.
You must ask DVA for prior financial authorisation before providing the treatment.
To submit a request, please complete the D1328 Treatment Prior Financial Authorisation Request Form and email it to health.approval@dva.gov.au.
Back to topNon-Liability Health Care
Neuropsychologists can deliver and claim for mental health care services to DVA White Card holders who are eligible to receive treatment under Non-Liability Health Care arrangements.
DVA encourages health providers to alert their veteran patients to the mental health support available to them, including under Non-Liability Health Care.
For further information, please refer to the Non-Liability Health Care page for health providers on the DVA website.
Back to topMental health resources for providers and veterans
The health professionals page on the Open Arms – Veterans and Families Counselling service website includes a suite of mental health resources and information to support you when treating DVA clients.
These include case formulation tools, on-line training courses, and free, CPD accredited, webinars on veteran mental health.
Open Arms has also developed innovative self-help tools and resources for veterans and families, including mobile apps, videos, publications, case studies and peer stories.
Back to topUseful links
- Open Arms – Veterans & Families Counselling
- Health programs and services for DVA clients
- Travel for a client’s treatment
- Training for providers
- Research
- Health Providers’ Partnership Forum
- Contact DVA
Back to top