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DVA services during the holiday season
Please be aware that some DVA services will be reduced during the holiday season.
The following services will not be available from 24 December 2022 to 2 January 2023 inclusive:
- Veterans’ Access Network (VAN) shopfronts
- DVA’s General Enquiries phone line and email services
- Open Arms – Veterans & Families Counselling centres and booked interview service.
However, please remember, the Open Arms counselling line is available to support members of the current and ex-service community and their families 24 hours a day, 7 days a week, 365 days a year. Phone 1800 011 046 (toll-free from landlines and most mobiles).
More information is available on the DVA services during the holiday season page.
Ask a question
For general enquiries, or if you're not sure who to talk to, use our General Enquiries form.Back to top
To give feedback or suggestions on our programs, services and staff, please use our Feedback form.
Complaints, compliments and other feedback
We listen to everyone including veterans, providers and people interested in veteran matters.
Read more about providing a complaint, compliment or other feedback.Back to top
Connect with us
MyService is an online claims processing portal which allows current or former serving ADF members and their families to:
- access free mental health treatment
- claim for a condition related to service
- view your DVA health card
- view your accepted conditions
- manage your personal details
- find health services that are right for you
You can call us between 8am and 5pm, Monday to Friday.
Telephone: 1800 VETERAN (1800 838 372)
International callers: +61 2 6289 1133
If you need an interpreter, the Telephone Interpreter Service (TIS) can help you call us.
Hearing or speech impairment assistance
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):
- Talk To You (TTY) users phone 1800 555 677 then ask for 1800 838 372
- Speak and Listen users phone 1800 555 727 then ask for 1800 838 372
- Internet relay users connect to the NRS then ask for 1800 838 372
To contact DVA by mail, please address your correspondence to:
Department of Veterans' Affairs
GPO Box 9998
Brisbane QLD 4001
Vetaffairs and DVA e-news
View DVA’s newspaper Vetaffairs, which is published three times a year. You can also (un)subscribe to Vetaffairs, or subscribe to DVA e-news which is published every two months, drawing on the frequently updated Latest news for veterans.Back to top
Visit your local office
The health and safety of the Australian veteran community is a high priority for the Department of Veterans' Affairs.
To assist with ensuring this, members of the veteran community are encouraged to conduct their business over the phone or online through MyService wherever possible.
We will continue to uphold the recommended social distancing measures within our offices and shopfronts to ensure the health and safety of the veteran community and our staff.
Face-to-face services from DVA staff provided at Veteran Access Network offices and shopfronts operate within State and Territory public health orders. Please monitor advice in your area or contact DVA on 1800 VETERAN (1800 838 372) to clarify the opening status of your local office prior to attending.
If you are unwell
If you think you might have COVID-19 or if you have been in close contact with someone who has COVID-19, stay at home. Do not come to an office
Also stay at home if you have any cold or flu symptoms, such as:
- Sore throat
- Shortness of breath
Changes to our offices
We have made the following changes to our offices to help prevent the spread of COVID-19:
- All of our office spaces have been set out to meet physical distancing requirements
- Hand sanitiser is available
- Surfaces are frequently cleaned and wiped down between appointments.
Arriving at an office
We politely request that you do not bring children or visitors with you to the office. In most cases, only the person with the appointment will be allowed into the office.
When you arrive at the office for your appointment, an officer will ask you questions about your health to determine if you will be allowed into the office.
When you are in the office
- While you are in the office you need to follow social distancing measures and stay 1.5 metres away from other people.
- Follow any instructions about the number of people allowed into the office or lifts at the same time.
- Practice good hygiene, including:
- Use of the hand sanitiser available in the office
- If you cough or sneeze, cover your mouth and nose with your elbow or a tissue.
- Avoid touching your face and eyes.
Find contact details for an individual DVA or VAN office.Back to top
Provider enquiry numbers
- Provider invoicing & billing enquiries: 1300 550 017
- Provider enquiries: 1800 550 457
- Transport bookings: 1800 550 455
- Veterans' Affairs Pharmaceutical Advisory Centre (VAPAC): 1800 552 580