General Enquiries

Welcome to our Beta enquiry form. To make an enquiry about accessing support or managing your business with DVA, please complete our short online form.

This will help us connect you to the right team and resolve your enquiry as fast as possible.

If you need urgent help please contact Open Arms on 1800 011 046 for free counselling and support.

You can also use this form to offer feedback or make a complaint.

To change your responses, use the 'Start over' button below. Using the 'Back' button may mean you don't have access to the full list of options.

Current or transitioning member of the ADF

We're here to support you from day one in the ADF. You can access services and support online from DVA through MyService, whether you are a new or existing client.

Find out more about the support DVA provides on ADF bases through the Veteran Support Officers or request an appointment in the form below.

Veteran registering with DVA

We're here to recognise and acknowledge the unique nature of military service and the contribution of veterans and their families. You can access services, support and recognition online from DVA through MyService, whether you are a new or existing client.

Find out more about the support and recognition DVA provides through the Veterans' Recognition Program.

Mental health assistance

There is free support for current and ex-serving ADF personnel and their families available through Open Arms (VVCS).

You can call Open Arms to access free and confidential counselling, group treatment programs, suicide prevention training and our community and peer network to support mental health and wellbeing on 1800 011 046.

For non-urgent enquiries, please fill out the form below or contact Open Arms through their contact form.

Access Non-Liability Healthcare for Mental Health

DVA's Non-Liability Health Care (NLHC) allows current and former ADF personnel, depending on their eligibility, to receive treatment for mental health conditions without the need for them to be related to their service.

Getting an injury or condition recognised by DVA

To receive financial and medical support for an injury or condition DVA must first recognise that it is related to your service history in the ADF.

Learn more about how to complete a claim for Initial Liability.

Accessing health and medical treatment

We're here to support you access health and medical treatment for injuries and condition related to your service. You can access services and support online from DVA through MyService, whether you are a new or existing client.

Find out more about the different types of health and medical support you can access through DVA or enquire through the form below.

Applying for financial support

DVA provides a range of different benefits and support, including income support and compensation, to veterans and their families who have been affected by their service. You can access services and support online from DVA through MyService, whether you are a new or existing client.

Find out more about the different types of financial support and benefits you can access through DVA or enquire through the form below.

Enquire about my provider

Please fill in the form below if you have a question or enquiry about your provider(s), including any relevant information about their practices, the support they provide you and specific identifying information.

You can learn more about how DVA can pay for your medical treatment, if you have a service-related injury or condition. We also fund treatment for some conditions with no need to show they relate to your service.

Booking transport with DVA

There are a few ways you can access booked transport:

  • You can book transport online through MyAccount.
  • If you have an authorised representative who has online access to your MyAccount, they can also book online.
  • If your health provider is registered with our online services, they can request transport through their online account.
  • You, your authorised representative, health provider or medically required attendant can call our transport booking service on 1800 550 455.

If you live a long distance from your treatment provider and you require long distance transport, please call us on 1800 550 455.

If you would like to book advance transport another way or contact DVA about your experience to make an enquiry about transport please fill in the form below.

Claiming reimbursements for transport

To enquire about reimbursements for transport to and from medical treatment through DVA please fill in the form below.

To learn more about claiming reimbursements, please read the online information:

Assistance with MyService

To request assistance with DVA's online web application MyService please complete the form below, providing specific details of any issues or questions you may have.

Pharmaceutical Management

To request assistance accessing medicines and pharmacy services please complete the form below, providing specific details of any issues or questions you may have.

Learn more about what medicine and health treatment benefits you are entitled to as a DVA card holder.

You can also access services and support online from DVA through MyService, whether you are a new or existing client.

Accessing aids and appliances

To request assistance accessing aids and appliance, whether it is in relation to an existing or new arrangement, please complete the form below, providing specific details of any issues or questions you may have.

Learn more about what aids and appliance benefits you are entitled to as part of the Rehabilitation Appliances Program.

You can also access services and support online from DVA through MyService, whether you are a new or existing client.

Accessing home and household care

To request assistance accessing home and household care, whether it is in relation to an existing or new arrangement, please complete the form below, providing specific details of any issues or questions you may have.

Learn more about what care services and support at home you may be entitled to.

You can also access services and support online from DVA through MyService, whether you are a new or existing client.

Updating our provider information

To inform DVA that your circumstances as a provider have changed please fill in the form below.

Learn more about how providers can work with DVA and its clients including specific contact information for providers by service type.

Enquiry about a client's support from DVA

If you are a provider who is enquiring about a client's entitlements to support paid for by DVA, please include details of the services and client that will be necessary for our team to provide a response.

Learn more about how providers can work with DVA and its clients including specific contact information for providers by service type.

Commemoration and War Graves

If you would like to enquire about commemorative activities including ANZAC Day, memorials and anniversaries please fill in the form below.

Learn more about how DVA recognises those who have served, including specific information about events and updates for the community.

New DVA Developments

If you would like to enquire about an announcement or change to DVA and how it works with the veteran community please fill in the form below.

Learn more about how DVA is working to improve the work it works with veterans and their families.

Other Enquiries

DVA provides a large range of different benefits and support for veterans and their families. You can access services and support online from DVA through MyService, whether you are a new or existing client.

Find out more about the different types of support and benefits you can access through DVA by enquiring through the form below.

Updating my profile with DVA

If you are seeking to update your address, contact information or profile information please provide the relevant details in the form below. Alternatively, you can access services, support and update your circumstances online through DVA's MyService, whether you are a new or existing client.

Updating my financial information

If you are seeking to update your financial, income and assets information for Income Support purposes, please provide the relevant details in the form below. Alternatively, you can access services, support and update your circumstances online through DVA's MyService, whether you are a new or existing client.

Providing advice of death to DVA

DVA requires advice of death in order to alter records, provide funeral and other benefits, and inform the Office of Australian War Graves (where necessary).

You can also contact Open Arms on 1800 011 046 for free counselling and support.

Providing other updates to your circumstances

If you are seeking to inform DVA of another change of circumstance, unrelated to your contact information, financial circumstances or death advice you can complete the enquiry form below.

You can also manage your services and support online from DVA through MyService, whether you are a new or existing client.

Checking the status of a claim

If you are checking the status of a claim please complete the form below and a member from the relevant team will respond to your enquiry. You can also manage your services and support online from DVA through MyService, whether you are a new or existing client.

Understanding my claim outcome

If you have received a claim decision (either your claim was accepted or rejected) and would like to understand how to proceed, please fill in the form below. This can include understanding how to access services and supported now that your claim has been accepted, or understanding what else is available if your claim was not accepted.

You can access services and support online from DVA through MyService, whether you are a new or existing client.

Enquiring about my payment(s)

Please fill in the form below if you have a question or enquiry about your payment(s), whether it's because your circumstances have changed, the payment amount has changed or you wanted to understand more about your arrangements with DVA.

You can access services and support online from DVA through MyService, whether you are a new or existing client.

Receive urgent help

Call Triple Zero for life threatening scenarios. If life is in danger, call 000.

These services are confidential and available 24 hours a day.

Open Arms

Free counselling, treatment programs and suicide prevention training.

1800 011 046

ADF Support Line

Helps ADF personnel and their families access mental health services.

1800 628 036

Lifeline

Crisis support and suicide prevention help.

13 11 14

1800RESPECT

Help for people impacted by sexual assault, domestic or family violence and abuse.

1800 737 732

Enquiry form

Please note: The Department of Veterans' Affairs is currently unable to receive document uploads through our website. To provide additional documents please email your delegate or email GeneralEnquiries [at] dva.gov.au. You can also submit claims and evidence online.

Include your country and area code e.g. +61 2 1234 5678, or for mobiles, +61 4 123 456
Only applies if you have a DVA Veterans Card.
Be as descriptive as possible.