DVA acknowledges the many health providers who consistently support the best interests of veterans and families of veterans, maintaining trust, and ensuring their conduct delivers efficient and effective care.
The recently released Provider Integrity Principles and Expectations sets clear standards for provider behaviour and outlines a shared approach to integrity across the veteran support system.
The principles are not limited to health providers. They apply broadly to all organisations and individuals who deliver, facilitate or manage care and services to veterans and families of veterans including advocates, contracted organisations and grant recipients.
The principles outline DVA’s approach to compliance, emphasising prevention and education where appropriate and decisive action when standards are not met—particularly where there is risk of harm to veterans or misuse of public resources.
Protecting the integrity of our programs and supporting veteran health and wellbeing is dependent on strong partnerships, and a shared commitment to integrity across the entire support system. We encourage you to read the principles and expectations to ensure your billing, documentation and referral practices align with DVA guidance.
We also ask health providers to keep up to date with the Notes for GPs and Notes for Allied Health Professionals. They are your source of truth for the requirements and parameters for providing health services to DVA Veteran Card holders.