Claims processing data – June 2024

In the 2023-24 financial year, the Department of Veterans’ Affairs (DVA) made over 100,000 determinations – up almost 50 per cent on the previous financial year. DVA is focusing even more effort on processing outstanding claims as quickly as possible, which will get much needed help to veterans and families sooner.

As part of our commitment to routinely, publicly, and meaningfully reporting on claims processing progress as part of the Australian Government’s response to the Royal Commission into Defence and Veteran Suicide’s Interim Report, each month DVA releases updated data via the claims processing page. 

A snapshot of June 2024:

  • DVA received 8,599 claims, compared to 6,291 in June 2023 
  • DVA made 7,945 determinations, compared to 6,721 in June 2023 
  • 72,307 claims were with an officer for processing and 4,986 claims were yet to be allocated for processing (DVA aims to allocate new claims to an officer within 2 weeks of receipt)
  • The average time taken to process a MRCA IL claim was 368 days in the 2023-24 financial year (FY) (1 July 2023 to 30 June 2024), compared to 441 days in the 2022-23 FY.

Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website. 

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