Modernising DVA – MyService changes

DVA is working to further modernise our technology, improving the efficiency of the claims administration system and the experience for veterans. This program of work will deliver important updates to MyService, the primary point of access to DVA’s online services.

The MyService changes will make it easier for you to do your DVA business online:

  • You can submit claims and track their progress through MyService, add documents and other information to support your claim, as well as view the outcome.
  • We are working towards expanding the types of documents and information you can provide when submitting claims in MyService. These updates will be progressively rolled out in the coming months.
  • You can access official letters in MyService that confirm your DVA payments and concession entitlements.
  • You can set your preferences in MyService to receive correspondence through your myGov inbox and access a range of DVA letters.
  • When you receive a letter from DVA in your myGov inbox, myGov will automatically send you a message to let you know you have mail, and you can access it on any device wherever you have internet access.

Did you know that you can manage your income support needs, update personal and contact details and view a digital version of your Veteran Card online? You can also book transport, apply for free mental health treatment and claim travel reimbursements for approved medical treatment.

For more information on the range of options, including how to register for MyService using your myGov account, visit MyService.

The department is committed to providing simple, accessible and modern online services for our veteran community. If you need help navigating the online environment, we’re here to help. Call us on 1800 VETERAN (1800 838 372).