Home care & transport services

This page outlines services to help veterans and their families stay well at home and get from A to B safely.

Help at home

Veterans’ Home Care can assist with household tasks for eligible veterans and dependants.

Our Community Nursing Program provides clinically required nursing and personal care services for eligible Veteran Card holders in their home. You can refer to this program using the DVA referral form, the Community Nursing referral form or your own letterhead. Referrals should be sent to a DVA contracted Community Nursing provider.

Attendant care is available to eligible veterans requiring temporary or ongoing personal care services to meet essential needs because of a service-related injury or condition.

Household services can be provided to eligible veterans that need help to run and maintain their home because of a service-related injury or condition.

Respite care provides in-home respite, residential respite and emergency short-term home relief for carers providing care to a person who is frail or severely incapacitated.

Transport

Eligible veterans who need to travel for treatment covered by their Veteran Card have access to transport assistance. This may be through a reimbursement of reasonable transport expenses or DVA arranged travel (access criteria apply).

While veterans can access treatment Australia wide with the provider of their choice, transport assistance is constrained to travel to the PWATA, which is the closest provider able to deliver the required treatment.

For example, if a veteran travels interstate for treatment that is available locally, they may not be entitled to full reimbursement of their travel costs or DVA arranged travel.

You can assist your eligible veteran patients by booking transport on their behalf - Get transport for a Veteran Card holder.

DVA also funds travel by non-emergency ambulance when clinically required. Non-emergency ambulance transport must be arranged by health providers.

Vehicle modification

Financial assistance may be granted under the Motor Vehicle Compensation Scheme or the Vehicle Assistance Scheme for modifications to a vehicle for eligible veterans with an accepted condition(s) that:

• limits their ability to drive safely
• severely reduces their mobility