From 27 March DVA will turn off services in MyAccount. This involves moving the services currently available in MyAccount into MyService. We are making this change to provide a single, modern online platform that allows DVA to respond to the changing needs of veterans.

New to MyService? 
Register after you sign into myGov

What is changing?

In late 2020

• Managing your Income Support needs became available in MyService: Claiming for Service Pensions, requesting a lump sum advance and letting us know about any changes in your circumstances that may affect your pension payment.
• Transport Bookings became available in MyService: Booking transport for approved medical treatment.
• Travel Reimbursements became available in MyService: Claiming expenses for travel to approved medical treatment.
• Managing your Income Support needs is no longer available in MyAccount.

From 27th March

• DVA official letters: You will be able to use MyService to access official letters that confirm your DVA payments and concession entitlements.
• Commemoration Planning: Eligible veterans will be able to nominate their commemoration preference.
• DVA official letters will no longer be available in MyAccount.
• Transport Bookings will no longer be available in MyAccount.
• Travel Reimbursements will no longer be available in MyAccount.

From June

• Reviews and Appeals: You will be able to request a review of a DVA decision using MyService.
• Claim for Income Support Supplement: You will be able to lodge these claims using MyService.
• Centrelink Age Pension Transfer: You will be able to request that DVA pays your Age Pension instead of Centrelink using MyService.
• Income Support Supplement Claims will no longer be available in MyAccount.
• Centrelink Age Pension Transfers will no longer be available in MyAccount.

Later in 2021

• MyAccount is no longer available.

Need help with the transition to MyService

We understand that some of thees changes might take time to get used to so we have provided a helpful guide.