From bases to backyards: DVA expands veteran support in South-East Queensland
L to R: Andy McCulloch, Aaron Davies, Rebecca Peall, Lu McCulloch and Troy Peall attending the Veteran Cooking Class at the RSL Queensland Veteran and Family Wellbeing Centre in Brisbane
L to R: Andy McCulloch, Aaron Davies, Rebecca Peall, Lu McCulloch and Troy Peall attending the Veteran Cooking Class at the RSL Queensland Veteran and Family Wellbeing Centre in Brisbane

 

A DVA Senior Veteran Support Officer (SVSO) has been embedded across several locations in the South-East Queensland region since October last year. 

Lou West is offering personalised, face-to-face support to veterans, current ADF members and families, wherever they are in their journey.

‘No 2 days are the same,’ says SVSO Lou. ‘We meet with veterans, serving members, widows, carers, partners and families. 

‘Hubs are designed to feel safe and welcoming, not clinical or intimidating. Appointments hap­pen wherever people feel most comfortable: in an office, the kitchen, the common room, or even out on the deck. There’s always a chance for a coffee and even pan­cakes on Fridays!’ 

Taking VSO services beyond mil­itary bases and into the heart of local communities provides relaxed access to services, helping break down barriers and build trust. 

Veterans can get help with DVA claims, check progress, clar­ify documentation and connect with staff, all in a space that feels familiar and supportive. 

One veteran, who recently final­ised their claims after months of support, still drops by the Hub just to catch up. ‘That in itself is a highlight,’ Lou says. ‘Knowing the connection doesn’t end when the paperwork does.’ 

These Hubs have become vital touchpoints for those who’ve served, and for those who stand beside them. They’re places of connec­tion, care, and community. DVA is proud to support this model of outreach, which is currently being delivered at: 

  • Lives Lived Well Veterans’ and Families’ Wellbeing Hub, Caboolture
  • RSL Queensland Veteran and Family Wellbeing Centre, Bris­bane, and
  • Legacy House, Brisbane. Whether you’re serving, transi­tioning, or no longer in uniform – VSOs are here for you. 

Learn more about the work of Vet­eran Support Officers on the DVA website.