Veteran and Family Wellbeing Agency – helping veterans and families connect with support
Since launching on 1 July, the Veteran and Family Wellbeing Agency has been helping veterans and the families of veterans to better connect with wellbeing services and support.
The Agency’s website includes a national service directory and resources to assist veterans, the families of veterans, and those who support them. It contains material on a range of wellbeing topics, drawing on evidence-based information to improve health and wellbeing literacy.
There is a helpline to support people who may need additional help navigating their options.
The Agency can assist veterans and families of veterans to connect with community-based services, including those offered through Veterans’ and Families’ Hubs across Australia, providing access to local support, services and connections in person.
Importantly, the Agency does not replace existing services. Instead, it strengthens how the system works together, helping to ensure people are connected to the right support:
- DVA remains responsible for delivering entitlements and services such as compensation, rehabilitation, income support and access to treatment.
- Open Arms – Veterans & Families Counselling provides dedicated support for eligible veterans and the families of veterans.
- The Joint Transition Authority (JTA) supports and guides serving ADF members as they prepare to separate from the ADF.
- Defence Member and Family Support (DMFS) helps manage the unique challenges of military life and continues to provide supports and the Defence Member and Family Helpline.
The Agency will continue to grow and evolve, informed by feedback from veterans, families and providers. This approach will mean the Agency operates in a way that is responsive to the needs of the community and aligned with recommendations from the Royal Commission into Defence and Veteran Suicide. A key initial priority for the agency will be supporting at-risk veterans and families of veterans who are planning and preparing to transition from ADF and civilian life. This cohort was identified by the Royal Commission as requiring proactive support.
The Agency responds directly to recommendations from the Royal Commission. It reflects a shift towards a more person-centred system that strengthens prevention and early intervention to support veterans and the families of veterans through transition and at times of need.