Claims processing data – August 2024

The Department of Veterans’ Affairs (DVA) is processing claims at record levels as a consequence of the significant additional funding provided by the Australian Government. DVA is focusing even more effort on processing outstanding claims as quickly as possible, which will get much needed help to veterans and families sooner.

As part of our commitment to routinely, publicly, and meaningfully report on claims processing progress, each month DVA releases updated data via the claims processing page. 

A snapshot of August 2024:

  • DVA received 8,918 claims, compared to 6,386 in August 2023.
  • DVA made 8,555 determinations, compared to 8,126 in August 2023.
  • 70,789 claims were with officers for processing and 8,245 claims were yet to be allocated for processing.
  • The average time taken to process a MRCA IL claim was 306 days in the 2024-25 financial year to date (FYTD) (1 July 2024 to 31 August 2024), compared to 433 days in the corresponding 2023-24 FYTD.

Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.

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