The independent study investigating how veterans and their families are assisted to access entitlements and services has now been completed.
The report’s findings and recommendations will be the subject of consultation with ex-service organisations, advocates, veterans and other stakeholders. No decisions have been made about the recommendations.
Send your feedback about the report to advocacy.study [at] dva.gov.au by 30 April 2019.
You can also contact the Veterans’ Advocacy and Support Services Scoping Study by sending an email to advocacy.study [at] dva.gov.au.
Two parliamentary committees recommended changes to the current advocacy system.
The aim of the advocacy study was to recommend the most suitable advocacy model for Australian veterans and their families so they have:
- a sustainable, consistent and reliable advocacy service which is scalable based on demand
- an efficient and effective service to assist them to access their entitlements so they can focus on more important things, such as rehabilitation and their civilian life
- a level of service which, at a minimum, is comparable in quality and value with other cohorts accessing government entitlements
- a service based on their needs, irrespective of age, and which adequately protects their interests, and
- if their claim is not accepted, access to advice on why it was unsuccessful and options for appeal.
For more information read the Terms of Reference.
The veteran, ex-service and Defence communities were widely consulted as part of the advocacy study, including younger veterans, female veterans and veterans' families. The study received a total of 227 submissions, with 174 from individuals and 53 from organisations.
Meetings were held with hundreds of people across Australia, and in Canada and the United Kingdom.
Advocates, ex-service organisations and representatives of legal, health, disability and other community sectors provided information and opinions. Veterans and members of their families shared their personal experiences, and officers from the Veterans’ Review Board, the Administrative Appeals Tribunal, and other government agencies also provided input.
Discussion paper and submissions
A discussion paper was published to generate discussion and to assist in the preparation of submissions:
If you have any questions about the advocacy study, please send an email to advocacy.study [at] dva.gov.au