Quicker ways to book DVA arranged transport

Many veterans call DVA directly to organise Booked Car with Driver transport, but there is a way to skip the queue!

DVA’s Booked Car with Driver service supports thousands of veterans travelling to medical treatment each year. In 2025, almost 30,000 veterans used the service, completing more than 650,000 journeys to and from medical appointments. 

You can speed up the process by using the MyService portal to ask DVA to arrange transport for treatment covered by your Veteran Card. 

And when you have finished the medical appointment, you don’t have to ring DVA to book your return journey back home. Journeys to return home can be organised by ringing the transport provider that took you to your appointment directly.

Drivers will give veterans a “Right of Return Card” on the journey to the appointment, which has all the information you need to organise the journey back home. When calling them, simply quote your DVA file number and the address, and a driver will be back to pick you up from the appointment. (If the driver has not offered you the card, please ask for one.)

Find out how on the DVA website.