The Department of Veterans’ Affairs (DVA) is reviewing the reliability of some medical reports received with claims. We have identified concerns that some reports may have been improperly altered.
Where a report attached to a claim is unclear or its reliability is in doubt, DVA will assist the veteran to obtain a new report—either from their usual treating doctor or by arranging an independent medical examination (IME) at no cost. An IME is conducted by an independent doctor, funded by DVA, to provide an unbiased report. These reports are typically returned within one month.
What You Can Do
DVA is aware that some advocacy providers separate veterans from their usual treating doctors. DVA strongly encourages veterans to seek medical reports from their usual treating doctor, who can also support ongoing treatment for accepted conditions.
If you have concerns about your claim, please contact your assigned delegate or Claims Support Officer (CSO) via 1800 VETERAN (1800 838 372) or email claims.assurance@dva.gov.au
Veterans can also access free, confidential counselling through Open Arms – Veterans & Families Counselling on 1800 011 046 (available 24/7). More information: www.openarms.gov.au
Important: If you are asked to attend an IME or provide further information, this is not a reflection on you. It ensures claims are supported by reliable evidence and maintains the integrity of the DVA system.
DVA continues to respect and thank you for your service to the nation, and we stress that our concerns relate only to the reliability of medical reports it has received, as well as the practice of certain fee-for-service advocates submitting claims that are not in the best interests of veterans.
Next Steps
DVA remains committed to processing claims efficiently while safeguarding integrity. We will keep you informed of any significant updates or changes as promptly as possible.