DVA is improving its systems to ensure straightforward travel expense claims are processed and paid quicker.
You can also help make the reimbursement process a smooth one. When submitting a claim through MyService, please remember to:
-
only include information relevant to the claim, as unnecessary details in the comments field can slow your assessment
-
submit claims as soon as possible after travel, rather than waiting to combine multiple trips
-
where possible, lodge your claim for travel for a single appointment only, as claims covering multiple appointments will require additional investigation and take longer to assess
-
attach required receipts (receipts are not needed for meals, private accommodation or private vehicle expenses).
MyService is a quick and convenient way to manage your business with DVA, anytime and from anywhere you have internet access. We encourage you to use it to submit all travel expense claims. Managing your details and claims online can reduce waiting times and paperwork.
These changes are designed to make the reimbursement process easier and more efficient, while ensuring you receive your travel expense reimbursements as soon as possible.
More information:
-
visit our page on travel for treatment
-
visit our page on MyService. This page contains advice and easy-to-follow video tutorials, including the guide: How to claim travel expenses in MyService.