Thousands of veterans rely on DVA’s Booked Car with Driver service each year to get to, and from medical appointments. In 2025 alone, almost 30,000 veterans used the service, completing more than 650,000 journeys.
And there’s a simple way to make your trip home quicker, without needing to call DVA again, with a Right of Return card. When you travel to your appointment using DVA arranged transport, your driver should give you a Right of Return card, which will have all the information you need to organise the journey back home.
So, instead of calling DVA to organise your trip home, you can call the transport provider directly using the number on the card.
Simply quote your DVA file number and pickup location, and a driver will be back to pick you up from the appointment.
If your driver doesn’t offer you a Right of Return card, be sure to ask for one before you leave the vehicle.
Booking your trip to the appointment
There are a few ways to organise your initial journey:
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Use MyService (preferred for bookings more than 48 hours in advance), you can book appointments up to 3 months in the future
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Call 1800 550 455
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Ask a family member, friend, or health provider to book on your behalf
You can learn more about booking and using DVA arranged transport on the DVA website: How to book transport in MyService | Department of Veterans' Affairs