The Department of Veterans’ Affairs (DVA) continues to process outstanding claims as quickly as possible, to deliver much needed help to veterans and families sooner.
As part of our commitment to routinely, publicly, and meaningfully reporting on claims processing progress, each month DVA releases updated data via the claims processing page.
A snapshot of September 2025:
- DVA received 9,496 claims in September bringing the total for the financial year to date (FYTD) to 29,039 claims – 13.8 per cent higher than the same period last year.
- DVA made 8,560 determinations and has finalised 27,224 claims in the FYTD, 9.9 per cent more than the equivalent period last year.
- 67,484 claims were with an officer for processing and 19,993 claims were yet to be allocated for processing.
- The average time taken to process a MRCA IL claim was 333 days in the 2025-26 FYTD (1 July 2025 to 30 September 2025), compared to 307 days in the corresponding 2024-25 FYTD.
Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.