Be on the watch for false or misleading representations

Veterans and families are encouraged to be on the lookout for third-party organisations making false or misleading claims that they are working on behalf of the Department of Veterans’ Affairs (DVA), or any other Australian Government department. DVA is aware that some third-party organisations are trying to access funding via our clients.  

As a DVA client you will have access to a range of health care services and programs designed to support your physical and mental health and wellbeing.

You may be contacted by people falsely claiming to represent a DVA approved service provider and suggesting you use their services.

We encourage all veterans and families to be wary of any advertisements or other representations made by third-party organisations – especially when they claim to be doing so on behalf of DVA, or with our approval. 

Signs of a false or misleading representation

  • Being offered vouchers, discounts or other gifts
    We will never directly send you unsolicited goods, such as retail vouchers or gifts. 
  • Being offered unsolicited health-related services
    We will never offer you or your family any health-related services without your consent.
  • Being asked to call a random phone number to talk in more detail
    If someone contacts you claiming to be from DVA and asks you call a random number, you can call us direct on 1800 VETERAN (1800 838 372) to check the validity of their claim.

If you suspect false or misleading representation

If you receive a phone call but are not sure if you’re speaking to a genuine DVA staff member, or if you suspect a third-party may be misrepresenting DVA – hang up and call us directly on 1800 VETERAN (1800 838 372). You can check the validity of any emails or letters you have received by phoning the same number.

You can also request a call back by using MyService or submit a general enquiry form at our website https://www.dva.gov.au/form/general-enquiries.

Services to support you

From alternative therapies to exercise physiology to optical services – and much more – visit this page on the DVA website to learn about the range of health care services you can access: https://www.dva.gov.au/get-support/health-support/health-services.

 

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