The Department of Veterans’ Affairs (DVA) has become aware of an issue in MyService that has prevented some veterans from entering accommodation costs when claiming travel expenses for treatment. This means some claims submitted from 1 July 2026 may have been assessed without these accommodation costs.
We apologise for the inconvenience this has caused and are working to identify affected veterans and reassess their claims.
If your travel claim was determined without your accommodation costs, please email Transport.Claims@dva.gov.au with your travel claim reference number and the cost of your accommodation.
If you are making a new claim and cannot enter your commercial or subsidised accommodation costs, please do not submit it through MyService. Instead, use the travel claim form on the DVA website.
We are working to resolve the issue and will update this advice when accommodation costs can be claimed through MyService.