DVA is moving to a new telecommunications platform to streamline the way calls are managed and provide a more consistent contact experience.
As part of this process, compensation claim enquiries will now be managed through DVA’s easy-to-remember general enquiries number, 1800 VETERAN (1800 838 372).
While many veterans and families already use 1800 VETERAN to contact DVA, this will become the primary channel for claim-related enquiries, and you may notice this reflected in future correspondence.
As claims progress, they can be managed by our team of specialists at various stages. Calling 1800 VETERAN will ensure you’re connected more quickly to the team best placed to assist.
This improved system will also support the Department to better understand where enhancements to our services and support can be targeted.
You can also manage your business with us online through MyService, including submitting claims, viewing their status, booking transport and more.
Read our FAQs or find out more about contacting DVA.