The context in which the Department of Veterans’ Affairs (DVA) operates is changing. Younger clients, changing demographics, differing needs and expectations, and technological advances mean new ways of doing business. As part of its overall strategic planning, DVA is presently developing a number of improved models of service delivery focused on meeting the needs of current client target groups.

The aim of this Rapid Evidence Assessment (REA) was to investigate the efficacy of one-to-one online video counselling for the treatment of adults with mental health concerns and compare this treatment with traditional in-person counselling in terms of clinical outcomes, therapeutic alliance, client satisfaction and attrition.

The Review of PTSD Group Treatment Programs was undertaken by the Centre for Military and Veterans’ Health (CMVH) to ensure that services offered to clients of the Department of Veterans’ Affairs (DVA) were evidence-based and met the needs of both older and contemporary veteran cohorts.

This review came about following a recommendation out of the Independent Study into Suicide in the Ex-Service Community, undertaken by Professor David Dunt in 2009 comprised two phases. The first was a literature review of evidence-based best practice treatment for PTSD.

The second phase critically reviewed PTSD programs offered by providers contracted to DVA. This included the process of referral, the programs themselves, discharge planning and follow-up.

The report offers guidance on the next phase of group treatment programs and DVA will work closely with providers and the Australian Centre for Posttraumatic Mental Health to ensure treatment programs better met the needs of contemporary veterans. Changes to programs will only be implemented where more effective treatment and improved treatment outcomes for participants will be achieved.