Claims processing data – May 2024

In May 2024, the Department of Veterans’ Affairs (DVA) made a record 9,976 determinations – up 35 per cent from May 2023. DVA is focusing even more effort on processing outstanding claims as quickly as possible, which will get much needed help to veterans and families sooner.

As part of our commitment to routinely, publicly, and meaningfully reporting on claims processing progress as part of the Australian Government’s response to the Royal Commission into Defence and Veteran Suicide’s Interim Report, each month DVA releases updated data via the claims processing page. 

A snapshot of May 2024:

  • DVA received 9,898 claims, compared to 7,075 in May 2023 
  • DVA made 9,976 determinations, compared to 7,412 in May 2023 
  • 73,204 claims were with an officer for processing and 3,003 claims were yet to be allocated for processing (DVA aims to allocate new claims to an officer within 2 weeks of receipt)
  • The average time taken to process a MRCA IL claim was 370 days in the 2023-24 financial year to date (FYTD) (1 July 2023 to 31 May 2024), compared to 438 days in the corresponding 2022-23 FYTD.

Please contact us or an advocate if you have any questions about submitting a claim. More information about making a claim for a service-related condition and eligibility for benefits and payments is available on the DVA website.

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