Reform to the veteran support system is underway to create a more connected and easier-to-navigate experience for veterans and families of veterans.
This includes major legislative changes to simplify compensation and rehabilitation, alongside improvements to access timely, evidence based treatment. These changes are supported by significant Australian Government investment in the veteran support system, strengthening services and expanding access to care for veterans and families.
A key part of this reform is a ‘no wrong door’ approach – making it easier for veterans and the families of veterans to find support, no matter where they start. From 1 July, the Veteran and Family Wellbeing Agency will play an important role in supporting this approach, helping people find, understand and connect with the right services across the system.
These changes respond to recommendations from the Royal Commission into Defence and Veteran Suicide and reflect a shift towards a more person‑centred system that is focussed on coordination, prevention, and early intervention better supporting veterans and the families of veteran through transition and throughout their lives.
The Agency will commence initial operations with an early focus on supporting transitioning members and families, in line with Royal Commission recommendations recognising that the first 12 months after service can shape long-term wellbeing.
At the same time, the Agency will provide a broader set of services and supports for all veterans and families through its online resources, services directory and phone line — forming the foundation of a wellbeing offering that will expand over time.
The Agency will complement — rather than replace — existing services and will work alongside organisations that already support veterans and families:
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The Department of Veterans’ Affairs (DVA) remains responsible for delivering entitlements and services such as compensation, rehabilitation, income support and access to treatment.
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Open Arms – Veterans & Families Counselling provides dedicated support for eligible veterans and the families of veteran 24 hours a day, 7 days a week.
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The Joint Transition Authority (JTA) supports serving Australian Defence Force members as they prepare to move into civilian life.
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Defence Member Family Service is a core support function within Defence that helps Australian Defence Force (ADF) members, and their families manage the unique challenges of military life.
In addition, Veterans’ and Families’ Hubs continue to provide trusted, community-based, place-based services and support.
Together, these organisations form a more connected system. The Agency plays a key role in bringing this together, helping people find a clear starting point and move between services more easily.
The Agency will host a community town hall on 9 July. Details, including how to register, will be promoted on the Agency’s website and social media channels from 1 July to ensure veterans and families can easily stay informed and get involved.
For more information about the Agency visit: New wellbeing agency to open 1 July 2026 | Department of Veterans' Affairs