DVA recognises the vital role health providers have in delivering care to the veteran community and remains committed in supporting you.
When treating veterans and families of veterans, health providers are responsible for confirming if treatment is clinically necessary for a White Card holders accepted condition, before providing care. In most cases, this assessment can be completed without contacting DVA.
What’s changing?
The Notes for General Practitioners and Notes for Allied Health Providers (the Notes) have been updated to require health providers to assess if a Veteran Card holder is eligible for DVA funded health care, removing the requirement to contact DVA to confirm eligibility. Providers only need to contact DVA if they are unsure of a White Card holder’s eligibility. To support this change we have developed a suite of resources available at: Providing treatment to DVA clients.
Providers treating DVA clients have a requirement to adhere to the Notes and should refresh their awareness on a regular basis.
How to confirm eligibility
- Ask your veteran patients to show their accepted conditions via:
- Their digital White Card in MyService or their myGov wallet, or
- Written confirmation from DVA.
- Refer to the new Assessing Eligibility for DVA-funded Health Care Treatment quick guide and flowchart for key information and step-by-step instructions.
- Refer to the practical case examples.
- Use the handy new ‘Assessing Eligibility for DVA-funded Health Care Online Guide’.
When to contact DVA
If you are uncertain about a veteran's eligibility:
- Call Provider Enquiries on 1800 550 457 (option 3 for health treatment eligibility), or
- Email health.approval@dva.gov.au.
The requirement to seek prior financial authorisation for specific treatments remains unchanged.
This change supports DVA’s commitment to streamline processes, so you get paid in a timely manner, while ensuring veterans and families of veterans receive the clinically necessary treatment they need.
For education, resources and information visit www.dva.gov.au/providers.