Artificial intelligence at DVA
As with many Australian organisations, DVA is looking at opportunities to leverage new technology to improve our processes, including artificial intelligence (AI).
DVA sees opportunities for our staff to use AI to deliver faster and more accessible services for veterans and their families. For example, a new AI-enabled assistant, CLIKChat, is now helping DVA staff more easily navigate publicly available policy and compensation information. It is used as an information support tool – not for decision making – and does not access client records or case management systems.
CLIKChat is improving the speed and accuracy of information for claims teams and forms part of DVA’s broader work to enhance staff capability and deliver more consistent, efficient services for veterans and families.
We have published an AI Transparency Statement on our website, which sets out DVA’s approach to the safe, responsible and ethical adoption of AI technology.
DVA has also launched a new AI-enabled website search function to improve access to publicly available information harnessed from the websites of DVA, Open Arms, the Anzac Portal, and the Minister for Veterans’ Affairs. You can try it for yourself at www.dva.gov.au.