Safety Link will no longer be providing Personal Response System (PRS) services to DVA clients under new contract arrangements. All DVA Safety Link clients will be transitioned to an alternate DVA PRS contracted provider; either INS LifeGuard, Tunstall or VitalCALL.
The D9199 – Assessment form for the supply of a Personal Response System has been updated with the current DVA PRS contracted providers.
What prescribers need to know:
- You don’t need to take any action to support this change.
- If asked, you can advise clients that:
- DVA has allocated all DVA Safety Link clients to an alternate DVA PRS contracted provider.
- From mid-January 2026, DVA will send letters to all DVA Safety Link clients, notifying them of the change and to share details of their new provider.
- The new provider will contact the client within 3 weeks of letters being sent to introduce themselves. They will also be responsible for advising the client of the timing of the changeover.
- Safety Link will continue to provide services to DVA clients until the new provider takes over, including the installation of equipment.
Prescribers don’t need to contact DVA, Safety Link or the alternate PRS providers at this stage, questions about the transition process should be directed to:
- The DVA Health Provider Hotline on 1800 550 457 (press Option 1 when prompted for the ‘Rehabilitation Appliances Program – RAP’, then Option 2 for ‘all other enquiries’)
- Email: rapgeneralenquiries@dva.gov.au
For more information regarding DVA’s PRS program visit the DVA website.