When it comes to making a claim for compensation or support through DVA, you’ve got choices, and you’re not alone.
Whether you prefer to lodge your claim yourself or get help from a trained advocate, there are free, high-quality options available to guide you every step of the way. And if you’re wondering whether paying for advocacy means better results, it doesn’t.
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Myth: You need to pay someone to get your claim approved.
Truth: You don’t. More than half of veterans lodge their own claims, and many of them use MyService, a secure, easy-to-use online portal. It walks you through the process, lets you upload documents, track progress, and communicate with DVA directly. And if you need help, DVA staff and free advocates are here to support you.
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Myth: Paid advocates get better outcomes.
Truth: All claims follow the same path, no matter who lodges them. What matters most is having the right information and evidence, not who submits the claim. Free advocates from ex-service organisations (ESOs) are professionally trained and supported by DVA. Many are veterans themselves and bring lived experience, empathy, and expertise to the table.
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Myth: You’ll be on your own if you lodge your own claim.
Truth: You’re not on your own. DVA offers step-by-step guides, phone support, and in-person help through Veterans’ Access Network offices. You can also reach out to a free ESO advocate for advice, even if you’re managing your claim independently. Learn more at our Making a Claim guide.
Your service. Your choice.
Whether you choose to lodge your own claim or use an advocate, DVA is here to empower you with clear information and trusted support. You can:
- Use MyService to lodge your claim
- Request an online or in person meeting with a Claims Lodgement Assistant
- Request a 1-1 appointment with a Veteran Support Officer
- Call 1800 VETERAN (1800 838 372)
- Visit a DVA office or VAN location.
Safeguarding the system for everyone
DVA is safeguarding the integrity of the veteran support system and rolling out reforms to improve transparency, accountability, and service quality across the board. These include:
- updates to health service provider responsibilities to enhance compliance
- fee schedule reforms for initial liability compensation reports
- publicly naming non-compliant providers.
Together, these initiatives aim to protect veterans from misleading services, promote informed decision-making, and ensure fair, consistent support for all. The Institute of Veterans Advocacy will also set national standards for advocacy in the future.