We’ve changed the travel reimbursement process for veterans claiming travel under the Veterans' Entitlements Act 1986 (VEA) through MyService.
As part of the changes, VEA clients need to provide receipts for expenses over $30 when claiming travel by taxi, public transport or flights.
This helps DVA to process claims more efficiently by allowing staff to validate information without needing to contact clients for supporting documents.
There is no change for veterans who lodge paper travel reimbursement claims. These can still be submitted without a receipt. If receipts are required, DVA staff will contact the veteran directly to confirm details.
There is also no change when claiming other types of travel expenses, such as accommodation, meals and private vehicle expenses that are paid at a prescribed rate. Veterans do not need to lodge their receipts with the travel claim, but may need to provide the receipts to DVA if requested.
You can now also view the status of your claims in MyService for all new Military Rehabilitation and Compensation Act 2004 (MRCA) and Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) travel claims.
These changes are part of DVA’s broader work to simplify travel claims, reduce delays, and improve transparency for veterans and their families.
For more information, visit the Travel for treatment page at dva.gov.au or call 1800 VETERAN (1800 838 372).