Health providers need to confirm what treatments are covered under your DVA entitlements. Showing your Veteran Card—physical or digital—helps providers understand your eligibility and prevents delays.
If you hold a Veteran White Card, bring details of your accepted conditions to your appointment. This helps them understand what treatment DVA will fund.
How to find your accepted conditions
- If you have linked MyService to your myGov account, you can view your accepted conditions under your DVA Veteran Card in MyService. From MyService you can generate a list of your accepted conditions to be saved as a PDF which you can choose to share with your provider.
- Step by step guidance to help you find your accepted conditions is in MyService, visit: How to find your accepted conditions and check your legislation in MyService.
- If you don’t have MyService it’s easy to set up, visit the DVA website to find out how.
- Call the Veteran Access Network on 1800 VETERAN (1800 838 372) and ask us to send you a letter listing your accepted conditions.
Tips for a hassle-free visit
- Check before booking: Contact the health provider to find out whether they accept Veteran Cards before making the appointment.
- Keep records handy: Give permission to your GP or other regular health providers to store your accepted conditions in your health records. This makes future appointments easier.
Need help?
Support is available. If you're having trouble with MyService or unsure how to find your accepted conditions, DVA staff and Veteran Support Officers can assist. Contact DVA on 1800 VETERAN (1800 838 372).
For further information on MyService visit https://www.dva.gov.au/about-myservice.