DVA is committed to honouring the service and sacrifice of veterans and their families by delivering essential healthcare, compensation, and wellbeing support—while safeguarding the integrity of these services against fraud, misuse and corruption.
Why does it matter?
Fraud and corruption are not victimless crimes. They divert resources away from veterans who genuinely need support, damage the integrity of programs designed to recognise service and undermine trust in the department.
DVA has a zero-tolerance approach to fraud and corruption and encourages the community to help spot and report suspicious behaviour.
What does fraud and corruption look like?
Fraud and corruption can be committed by anyone – providers, veterans, businesses or government employees. Examples include:
-
providers charging for services they don’t deliver, inflating invoices, or over-servicing
-
veterans or families submitting false claims, exaggerating conditions, or misusing payments
-
businesses misrepresenting eligibility for contracts or entitlements
-
funding recipients using grant funds for something outside any approved purpose
-
a person engaging in bribery, collusion or abusing a position of trust within the department or an affiliated entity.
Even something considered a small or minor dishonest action can erode the trust veterans and families have in the system meant to support them.
How can you help?
Veterans, families and providers are often the first to notice when something isn’t right. You might receive an unusual invoice, be asked to sign for services you haven’t received or hear of someone trying to cheat the system. Trust your instincts. If something feels off, it’s worth reporting.
You don’t need proof to report something, just a genuine concern. All reports are treated seriously and confidentially, and they can be made anonymously if you prefer.
How to report?
If you suspect fraudulent activity related to DVA support and services, you can report it online at Report a Fraud, in person at a DVA location near you, or by calling 1800 VETERAN (1800 838 372). Any information that can be provided such as names, dates or documents can greatly assist DVA to investigate the matter quickly and effectively.
If you are a current or former public official, you can also raise your concerns through a Public Interest Disclosure (PID) direct to the authorised officer. A PID can also be made by telephone, in writing (including email to PID@dva.gov.au) or in person.
If you suspect corruption involving a public official, you can access more information and how it can be reported on the National Anti-Corruption Commission’s website.