Improving your MyService experience
Modernising DVA's ICT is one of our top priorities and a focus of the Royal Commission in Defence and Veteran Suicide's Interim Report.
Recent enhancements to MyService are making it easier for veterans and families to lodge claims and access support and services.
When claiming Initial Liability, Disability Compensation Payment, Application for Increase to Disability Compensation Payments and Permanent Impairment claims (DRCA/MRCA), you are now:
- prompted to provide the information needed to support the claim at the time you submit it
- notified through your myGov inbox if we need further information about your claim, along with a Task to complete that helps you to provide the additional information required
- given enhanced options to upload documents to your claims, and view details of your documents and claims.
This means you can now view up-to-date information and provide all documents via MyService for all claims, whether submitted through MyService or other channels, reducing the need to send that information by email or post.
For more information, please see the MyService Enhancements Factsheet. For any further assistance, please call us on 1800 VETERAN (1800 838 372).