DVA Provider News article - September 2020.

New DVA contact number for veterans and families

Providers are requested to refer veterans and families who need to contact DVA to the new 1800 VETERAN (1800 838 372) number.

Elderly woman on the phone.

Where previously you have referenced the DVA General Enquiry number 1800 555 254, either in writing, online or in person, we ask that you please update it to 1800 VETERAN (1800 838 372).

DVA is transitioning to the new number gradually, and the current General Enquiries number will remain active for some time until the new 1800 VETERAN (1800 838 372) number is embedded.

By taking action on this, you will help us create a smooth transition to the new contact number for veterans and their families, and all stakeholders and providers who support them. 

We have made these changes to DVA’s telephone system to make it simpler and faster for veterans and families to connect with the right person in DVA, based on their enquiry.

Please note the change relates only to the number that veterans and their families use to contact DVA.

There are no changes to telephone numbers that health providers use to contact DVA for advice, prior approvals, program-related information, contract arrangements or claiming and other business.

Numbers remain the same for the following:

  • Prior approvals 1800 550 457
  • Claiming 1300 550 017
  • VAPAC 1800 552 580
  • Transport 1800 550 455
  • Open Arms 1800 011 046
  • Veterans’ Review Board 1300 550 460

More information

For veterans and families: 1800 VETERAN (1800 838 372)

For DVA provider inquiries: 1800 550 457 

DVA website: ‘For providers – Contact DVA’