DVA arrangements during the COVID-19 pandemic

Get the latest information about DVA’s healthcare arrangements during the COVID-19 pandemic and useful links to information to share with your veteran patients.

28 April 2020

The Department of Veterans’ Affairs (DVA) offers support services and resources that can assist you to provide the best care to your veteran patients during the COVID-19 pandemic.

COVID-19 information for health providers

Providers can refer to the COVID-19 Information for Healthcare Providers page on the DVA website for the most up-to-date details about DVA’s COVID-19 healthcare arrangements.

Information on the page includes details about DVA’s telehealth arrangements, including fee item numbers, and will be updated regularly as new information emerges. Providers are encouraged to check the website regularly as the response to the pandemic is continuously evolving.

Support services and resources for your veteran patients

DVA encourages you to refer your veteran patients and their families to the following COVID-19 information and resources.

Mental health support

Access to prescriptions and pharmaceuticals

  • Vulnerable people, including eligible veterans, can order their Pharmaceutical Benefits Scheme (PBS) and Repatriation Pharmaceutical Benefits Scheme (RPBS) prescriptions remotely, and have their medicines home-delivered, once a month, to reduce their potential exposure to COVID-19.
  • You can visit the Department of Health website for information on e-prescribing and home medicine services, or contact your local pharmacy.

Shopping services for eligible veterans

  • Older and at-risk veterans may access shopping support provided by Veterans’ Home Care (VHC). Veterans can call the VHC Assessment Agency directly on 1300 550 450. A doctor’s referral is not required to access these services.

A young, smiling carer sitting down with an elderly female client.

Further information for your veteran patients