Tell us what you think

The DVA Client Insights Survey (formerly the Client Satisfaction Survey) is now open!

If you’re a DVA client, we want you to jump online and tell us what you think about the Department – the services we offer and about your experiences interacting with us. If you have ideas about how we can improve, we want to hear them. 

This year, we are piloting an online-only version of this survey. Our previous Client Satisfaction Survey was only sent to a small selection of clients. This online version is available to all DVA clients and means more DVA clients have the opportunity to provide their feedback, in their own time and at their own pace. 

ORIMA Research, an independent market research company, will conduct the survey on our behalf, and will ensure that the data they collect is statistically robust and objective. Furthermore, they will ensure all information is collected and stored in accordance with the Australian Privacy Principles and the federal Privacy Act 1988. Your survey responses will be confidential and details about who has or hasn’t completed the survey will not be disclosed.

Your feedback is important to us and will be key to shaping future improvements and the way we provide services and supports to veterans and families. 

The survey will be open throughout the month of June. Participation in the survey is voluntary and you can only participate in the survey once. Have your say today; complete the survey online.

Information about the survey, including previous years’ results, can be found on the survey page of the DVA website.