Non-compliance with fee guidance

The Department of Veterans’ Affairs (DVA) proudly supports those who serve or have served in the defence of our nation, and their families. Delivering on this purpose depends on strong partnerships and a shared commitment to integrity across the veteran support system.

Restrictions on invoicing DVA have been put in place in relation to a number of providers following repeated non-compliance with legislation and relevant policy such as DVA’s published fee guidance. These restrictions mean any invoices from these providers for DVA services will be manually reviewed. Non-compliant invoices will be rejected.

Failure to comply with provider obligations may result in one or more of the following:

• Active monitoring of provider invoices, which may lead to payment delays, while invoices are reviewed.
• Providers may be placed on hold – meaning invoices from the practitioner will not be processed while an investigation into billing practices is ongoing.
• Where repeated non-compliant billing practices are identified, DVA may refuse to accept and pay for any reports from the relevant practitioner or practice.

Compliance action by DVA does not affect the vast majority of providers who act with integrity in the provision of high-quality care and support for veterans and families of veterans. 

DVA’s Provider Integrity Principles and Expectations apply to any individual or organisation that delivers or facilitates services to veterans or families of veterans. The document reflects our commitment to putting veterans first, designing integrity into our systems, and safeguarding public resources.