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Online services

You can access a range of DVA services online.

MyService

  • Make and track your claims
  • Access your digital Veteran Card
  • View your accepted conditions
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Providers and ESOs

DVA Online Services modernises transactions for service providers such as transport bookings and invoicing.

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Receive urgent help

These services are confidential and available 24 hours a day.

If life is in danger, call 000.

Open Arms

Free counselling, treatment programs and suicide prevention training.

1800 011 046

ADF

Helps ADF personnel and their families access mental health services.

1800 628 036

Lifeline

Crisis support and suicide prevention help.

13 11 14

1800RESPECT

Help for people impacted by sexual assault, domestic or family violence and abuse.

1800 737 732

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  1. Home
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  3. Accessing Information

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Accessing Information

You can access information we hold. This includes information about you, the person you represent, and information about us. Learn about the services and pathways to help you access this quickly and efficiently.

What can I access?

There are different types of information you can access about the veterans and families we support (Personal Information) and what we do (Corporate Information).

How can I get access?

Depending on what information you need, there are a few pathways you can use to access it.

What can't I access?

We restrict access to some information. Here are the reasons why.

Contacting us

You can contact us about the information we hold via the Information Access Unit (IAU).

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The Department of Veterans' Affairs acknowledges the Traditional Custodians of Country throughout Australia. We pay our respects to Elders past and present. We recognise and celebrate Aboriginal and Torres Strait Islander people as the First Peoples of Australia and their continuing spiritual and cultural connection to land, sea and community.

To speak with someone at DVA, call 1800 VETERAN (1800 838 372)

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