Become a DVA health care provider

Last updated: 
13 December 2019

There are steps you must take if you're a health care professional who wants to provide services to our clients.

Steps you need to take

As a DVA health care professional, you can provide services to veterans and their dependants when they have DVA health cards. We pay for many of these services. Our payment arrangements mean that veterans and their dependents do not pay extra for the services we cover. 

To become a DVA recognised service provider you will need to: 

  • apply for a Medicare provider number
  • register with us
  • enter a recipient created tax invoice (RCTI) agreement with us
  • accept our fees and conditions

Apply for a Medicare provider number

To become a DVA service provider you will need to have a Medicare provider number. A provider number is a unique number issued to health professionals who participate in the Medicare program.

If you do not already have one, you can apply for a provider number through the Department of Human Services (DHS)

Register with us

Your Medicare provider number automatically registers you with us if you are a:

  • chiropractor
  • clinical psychologist
  • dentist
  • dental specialist
  • dental prosthetist
  • diabetes educator
  • dietitian
  • exercise physiologist
  • footwear prescriber
  • general practitioner
  • medical specialist
  • occupational therapist (general or mental health)
  • optometrist or orthoptist
  • osteopath
  • physiotherapist
  • podiatrist
  • psychologist
  • social worker (mental health)
  • speech pathologist

Some providers need to register in a different way. These include:

  • neuropsychologists
  • social workers (general)
  • optical dispensers
  • orthotists
  • lymphoedema providers

If you need help to register, call 1800 550 457.

Enter a recipient created tax invoice (RCTI) agreement with us

We will pay you through Medicare. To do this, you need to agree to our recipient-created tax invoice (RCTI) process. This lets us generate a tax invoice for you and we send it to Medicare.

It means you do not have to set up new systems or amend current systems to invoice us each time you help one of our clients. When Medicare pays you, your receipt will include the RCTI we sent to them.

How to agree/Next steps

To enter an RCTI agreement with us:

Someone you authorise in your organisation will need to sign the RCTI agreement. Each entity in your organisation that pays GST and provides services to our clients should sign a separate agreement.

Send the agreement:

Medicare Australia
GST Program
GPO Box 2956
Adelaide SA 5001

Medicare Australia will sign the agreement on our behalf and hold the agreement for us.

Accept our fees and conditions

As a health care provider you agree to accept our fees and conditions as listed in the Notes for providers and Fee schedule. Our clients in the veteran community must not pay extra fees for health care services we fund.

More information 

You can find more details about the types of care we cover in:

Contact us

Provider-specific numbers: 

For a full list of the ways to get in touch with us: