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DVA Provider News

A dentist and their patient
Technical changes to the DVA Dental Schedules will come into effect from 1 November 2018, which will help save providers’ time and make it easier to process treatments for DVA patients.
A client views the digital DVA White Card on their Huawei smartphone device.
The new digital DVA White Card gives health providers immediate visibility of the conditions for which their veteran patient can receive treatment.
Health providers can access free professional development webinars about veteran mental health, through At Ease — Professionals
A woman reviews her work on a notebook computer
Providers are advised to regularly review the Notes for Allied Health Providers and related Fee Schedules to ensure their treatment and claiming practices are compliant with DVA regulations.
Logo of the Coordinated Veterans’ Care (CVC) Program
DVA has increased incentive payments for GPs to enrol eligible patients in the Coordinated Veterans’ Care (CVC) Program. Benefits of enrolling patients, including reduced hospital admissions, were recently highlighted in an in-depth CVC Program evaluation
  • Changes to DVA Dental Schedule from 1 November 2018
    Monday, 29 October 2018 - Technical changes to the DVA Dental Schedules will come into effect from 1 November 2018, which will help save providers’ time and make it easier to process treatments for DVA patients.
  • Providers to save time with digital DVA White Card
    Wednesday, 24 October 2018 - Your DVA patients may now present a digital White or Gold Card on their mobile devices when seeking treatment. The new digital White Card displays the patient’s accepted conditions so providers do not have to contact DVA to verify this information, saving them time and also ensuring the DVA client can receive support faster. Gold Cards continue to cover all conditions.
  • Webinars for providers about veteran mental health
    Thursday, 27 September 2018 - In collaboration with the Mental Health Professionals Network, DVA runs free professional development webinars to assist providers respond to the mental health needs of veterans.
  • Providers advised to check practices are compliant with DVA Notes
    Friday, 21 September 2018 - Providers are advised to regularly review the Notes for Allied Health Providers and related Fee Schedules to ensure their treatment and claiming practices are compliant with DVA regulations.
  • GP incentives increased to enrol DVA clients in coordinated care program
    Monday, 10 September 2018 - DVA has increased incentive payments for GPs to enrol eligible patients in the Coordinated Veterans’ Care (CVC) Program. Benefits of enrolling patients, including reduced hospital admissions, were recently highlighted in an in-depth CVC evaluation.
  • Providers can access advice on veteran mental health
    Wednesday, 29 August 2018 - The Australian Government has launched the Centenary of Anzac Centre Practitioner Support Service to assist providers who treat veterans with mental health issues.
  • Priority veteran health issues discussed at DVA and peak body forum in June
    Friday, 17 August 2018 - Topics of discussion at the latest DVA Health Providers Partnership Forum included a review of DVA’s online training programs for health providers, a review of rehabilitation appliances services, an update on DVA’s Veteran Centric Reform initiative, and the forum’s future work program.
  • DVA-funded diabetes memberships available to your DVA patients
    Thursday, 9 August 2018 - As of 1 July 2018, DVA will pay Diabetes Australia memberships for DVA Gold and White Cardholders to help them better manage their diabetes.
  • Research reports provide insights into veterans’ health and wellbeing
    Monday, 6 August 2018 - The first two reports of a comprehensive DVA and Department of Defence-funded Transition and Wellbeing Research Programme have been released.
  • Your input welcomed into DVA review of rehabilitation appliance services
    Monday, 6 August 2018 - DVA is seeking input from health providers into a review of its rehabilitation appliance services, including the Rehabilitation Appliances Program (RAP) and aids and appliances provided under rehabilitation plans.
  • Your feedback is sought on veteran-specific e-training for providers
    Friday, 3 August 2018 - You are invited to complete a brief survey about DVA’s online professional development training programs, to determine drivers for completing the training and incentives that would influence your decision to participate.
  • Changes to process for allied health referrals
    Wednesday, 1 August 2018 - How GPs refer DVA clients to allied health providers will change from July 2019.
  • DVA and peak bodies discuss priority veteran health issues
    Tuesday, 31 July 2018 - Representatives from health sector peak bodies attended the 12 April 2018 DVA Health Providers Partnership Forum; the meeting summary has now been published.
  • Free professional development webinar – Veterans in Pain: Where the body and mind meet
    Monday, 30 July 2018 - Register to attend our webinar on mental health and the military experience: Veterans in Pain: Where the body and mind meet. It will be held on Tuesday 14 August 2018, from 7.15pm AEST.
  • Provisional Access to Medical Treatment trial for veterans
    Monday, 30 July 2018 - If your ex-ADF patients have an injury or disease that relate to one of 20 common conditions, DVA can fund medical and allied health treatment while they await the outcome of their liability claim.
  • Improving access to mental health care for transitioning ADF personnel
    Thursday 19 July 2018 - DVA is providing White Cards to around 5,000 Australian Defence Force (ADF) members per year to improve their access to mental health care after leaving the ADF.
  • You’re invited to test DVA Toolbox for Coordinated Veterans’ Care
    Thursday 21 June 2018 - Medical clinics and health practitioners are invited to test the new Department of Veterans’ Affairs (DVA) Toolbox for Coordinated Veterans’ Care (CVC). DVA welcomes feedback from users of the Toolbox, which includes useful resources to support medical clinics and practitioners’ enrolment and care of DVA clients in the CVC Program.
  • Expanded mental health care access for Reservists
    Wednesday 30 May 2018 - From 1 July 2018, DVA will fund mental health treatment for Australian Defence Force (ADF) Reservists who have disaster relief or border protection service or have been involved in a serious training accident.
  • GP Health Assessments for all ex-military personnel
    Friday, 25 May 2018 - Did you know all former serving members of the Australian Defence Force (ADF) can access a comprehensive one-off health assessment from their GP and claim it under Medicare?
  • Home Medicines Review for DVA Clients
    Tuesday, 29 May 2018 - DVA clients are eligible to receive a Home Medicines Review (HMR), without the need for pharmacists to register with DVA prior to providing this service.
  • Help us to improve the way we work together
    Wednesday, 16 May 2018 - DVA is changing the way it engages with providers, starting with gaining an understanding of your experiences in working with us. We invite you to complete a short survey to share with us your experience and what changes you would like to see!
  • Private hospitals to check their veteran liaison officers are prepared
    Friday, 4 May 2018 - All private hospitals that have a contractual arrangement with DVA are required to nominate a staff member as a Veteran Liaison Officer, and to ensure these officers are aware of their role in helping veterans and their families during a hospital stay.
  • Free professional development webinar - Suicide Prevention and the Veteran Community
    Friday, 4 May 2018 - Register now to attend our latest webinar about mental health and the military experience: Suicide Prevention and the Veteran Community. It will be held on Tuesday, 29 May 2018, from 7.30pm AEST.
  • You may be missing out on a payment!
    Friday, 4 May 2018 - Have you registered your bank details with the Department of Human Services (DHS)? Payments for services you have provided to DVA clients may be held for you if DHS does not have updated bank details to deposit your funds.
  • Participate in Veterans' Health Week 2018!
    Wednesday, 2 May 2018 - Nutrition is the theme for this year's Veterans' Health Week, 22–30 September. You are invited to partner with local ex-service organisations and community groups to support events that highlight the importance of good nutrition.
  • Hospitals update 2018
    Wednesday, 11 April 2018 - The DVA website has a range of resources, information and templates to support hospitals, day procedure centres and providers of hospital-based mental health services to deliver veteran healthcare.
  • Optometry services for DVA clients
    Thursday, 29 March 2018 - Optometrists can provide services directly to eligible DVA clients. The client does not need a referral from their GP to see an optometrist, however they do require a GP or optometrist referral to access treatment from an ophthalmologist when clinically indicated.
  • Post-operative treatments and services for DVA clients
    Thursday, 15 March 2018 - DVA funds a broad range of medical and allied health services to support our clients after a stay in hospital and to ensure effective post-operative recovery.
  • Contact DVA if concerned about veteran patients’ drug use
    Wednesday, 28 February 2018 - Health providers who prescribe medicines to veterans can seek advice from the Veterans’ Affairs Pharmacy Advisory Centre (VAPAC) to help identify and support patients who may be at risk of prescription drugs misadventure.
  • New prior approvals process for dental implants
    Thurday, 25 January 2018 - DVA has introduced a new process for prior approval of dental implant treatments, reducing the paperwork involved from three to one form.
  • When can you claim kilometre allowance?
    Tuesday, 23 January 2018 - Non-mobile health providers can claim a kilometre allowance for travelling to treat a DVA client in their home, aged care facility or hospital in certain circumstances.
  • Prior approval for treatment of alcohol and other substance use disorders
    Thursday, 11 January 2018 - There are numerous treatment options available to eligible DVA clients with alcohol and/or other substance disorders and the majority of these do not require prior approval. However, if treatment is provided by a provider or facility that does not have a contractual arrangement with DVA, then prior approval is required.
  • Save time, book online DVA clients’ travel for treatment
    Wednesday, 20 December 2017 - Health provider clinics can save time by using the online transport booking system to arrange their DVA clients’ travel for treatment under the Booked Car Scheme.
  • Minimally invasive cardiac procedure now available to eligible DVA clients
    Wednesday, 20 December 2017 - Changes to the Medicare Benefits Schedule that came into effect on 1 November 2017 mean that minimally invasive aortic valve replacement is now available for eligible DVA clients if assessed as clinically necessary.
  • Handy guide for providers prescribing RAP items to aged care residents
    Tuesday, 19 December 2017 - Health providers prescribing Rehabilitation Appliances Program (RAP) items for clients in Residential Aged Care Facilities now have access to an online Aged Care Eligibility Matrix for reference.
  • Check if your home-based DVA clients need a personal alarm pendant
    Friday, 15 December 2017 - DVA is reminding allied health providers to identify if their elderly clients or those with mobility issues may require a personal alarm pendant that is attached to a 24 hour emergency response monitoring service.
  • Learn how to make claiming with DVA easier
    Tuesday, 28 November 2017 - A new eLearning program has been launched to assist DVA health providers to understand how to make claiming with DVA easier.
  • Allied health providers to benefit from DVA WebClaim improvements
    Monday, 20 November 2017 - Paperless online claiming through DVA Webclaim is about to get easier for dental, optical and allied health providers.
  • Understanding the DVA Gold Card
    Monday, 30 October 2017 - DVA is aiming to dispel misconceptions about health cover provided by the Gold Card for DVA clients.
  • Optimal outcomes for DVA clients with hearing loss
    Thursday, 24 Oct 2017 - DVA is aiming to raise awareness of health providers and the veteran community about DVA clients’ hearing entitlements.
  • Free training about veteran mental health
    Thursday, 12 October 2017 - DVA provides free online eLearning courses for health practitioners to gain a greater understanding of the mental health needs of veteran patients. The training can be used to claim Continuing Professional Development (CPD) points.
  • New centre to support mental health practitioners
    Thursday, 12 October 2017 - The new Centenary of Anzac Centre will undertake pioneering research into the treatment of posttraumatic stress disorder (PTSD) and other mental health problems, and support health practitioners to deliver the best possible care to veterans with mental health conditions.
  • GP Health Assessment and supporting tools
    Wednesday, 4 October 2017 - It is worth asking your patients if they are ex-military. The GP Health Assessment Tool is a comprehensive physical and mental health assessment available to all former serving personnel.
  • Allied health care for DVA clients in aged care
    Tuesday, 19 September 2017 - Allied health practitioners need to seek prior approval from DVA before treating residents, including veterans and widow/ers, who have a greater level of care classification in Government-funded Residential Aged Care Facilities.
  • Patients affected by abuse in the military
    Monday, 11 September 2017 - If you have patients who experienced sexual or physical abuse during service in the Australian Defence Force (ADF), DVA provides services to assist them including access to Non-Liability Health Care for mental health conditions and the Veterans and Veterans Families Counselling Service (VVCS).
  • Support your veteran patients with dementia aids
    Tuesday, 12 September 2017 - As part of Dementia Awareness Month, DVA is advising GPs and allied health providers they can prescribe dementia aids for eligible veteran and war widow/ers, through the Rehabilitation Appliances Program (RAP) schedule.
  • Free webinar – Supporting Families of Veterans
    Tuesday, 5 September 2017 - Register now to attend a free professional development webinar, Understanding the Impact of Veterans’ Mental Health on their Families, Partners and Children, on Tuesday 5 October 2017, from 7.15 – 8.30 pm AEST.
  • GP access to tailored patient reports on medicine use
    Tuesday 22 August - The Veterans’ Medicines Advice and Therapeutics Education Services (Veterans’ MATES) program provides patient-based feedback to doctors about medications dispensed to their veteran patients. The aim is to improve the use of medicines and related health services in the veteran community.
  • Early intervention key to pain management in veterans
    Tuesday 8 August 2017 - DVA is promoting the importance of early intervention in managing DVA clients’ pain from injuries or diseases, to ensure the best outcomes and recovery prospects.
  • Understanding today’s veteran
    Thursday 27 July 2017 - The demographics of Australia’s veteran community continues to change. The DVA client of today coming into your surgery maybe young or elderly, male or female, and may or may not have been deployed to a theatre of war.