Contacts for providers

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If you provide us with a service, we have special numbers you can call when you have questions or need to book other services for clients.

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Provider invoicing and billing enquiries

1300 550 017

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Transport bookings

1800 550 455

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Veterans' Affairs Pharmaceutical Approvals Centre (VAPAC)

1800 552 580

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Provider enquiries

1800 550 457

When calling the provider enquiries number please select the most relevant option for your query, as outlined the below.

Enquiry TypeSelect Option 
Rehabilitation Appliances Program1
Veterans’ Home Care2
Community Nursing2
Health treatment eligibility3
Health Provider registrations3
Prior Health Approval3
General health information3
Rehabilitation or Compensation accounts4
Assistance with activities of daily living assessment or Household Services5
Transport or Pharmacy0
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Open Arms – Veterans & Families Counselling

1800 011 046 

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