Operational Working Party

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This forum is intended to:

  • enhance the ex-service community’s understanding of DVA’s service delivery performance through information sharing and improved communication between DVA and the ex-service community
  • be a forum for ex-service organisations to discuss concerns arising from the delivery of DVA services
  • identify and provide recommendations for improvements in operational policy to promote quality and accountability in service delivery.
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Membership comprises representatives from the following organisations
Organisation Representative
Department of Veterans' Affairs – Chair Mr Andrew Kefford PSM, Deputy Secretary
Department of Veterans' Affairs – Deputy Chair Ms Natasha Cole, First Assistant Secretary, Clients’ Benefits Division
Air Force Association Ms Vanessa Cheng
Australian Peacekeeper and Peacemaker Veterans' Association Mr Rod Hutchings
Australian Special Air Service Association Mr Michael Carlon
Australian Veterans Alliance Mr John McNeill
Legacy Australia Inc Mr Robert Connor
Naval Association of Australia Mr Ray Kemp OAM
Partners of Veterans Association Ms Rona Lunney
Returned and Services League of Australia Mr John King
Royal Australian Regiment Association Mr Clem Russell OAM
TPI Federation Australia Ms Pat McCabe OAM
Vietnam Veterans Association of Australia Mr Max Ball
Vietnam Veterans' Federation of Australia Mr William Roberts OAM
Australian War Widows Inc. Ms Jenny Gregory OAM
National President

Departmental representation will be available as appropriate. The forum has the flexibility to invite additional participants relevant to the areas of focus or specific agenda items (including service specific and non-ESO aligned).

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Meeting schedule

The OWP meets three times per year.

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Meeting minutes

Meeting minutes of each OWP meeting are available via the following links:

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Terms of Reference

See the Terms of Reference (PDF 785 KB)

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Contact the owp.secretariat [at] dva.gov.au (Secretariat of the OWP).

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