RAP overview

Last updated: 
15 July 2020

The Rehabilitation Appliances Program (RAP) provides aids, equipment and home modifications to help our clients to live safely and independently.

What is the Rehabilitation Appliances Program (RAP)

The RAP supplies items and modifications to:

  • help an assessed clinical need
  • improve quality of life and independence
  • minimise the impact of disabilities
  • assist a rehabilitation plan

Items available through RAP

The RAP National Schedule of Equipment lists the aids and appliances that are available. These items fall into the following broad categories:

  • continence
  • diabetes
  • oxygen and positive airways pressure (PAP)
  • mobility and functional support (MFS)
  • cognitive, dementia and memory assistive technology
  • personal response systems (PRS)
  • falls prevention
  • low vision
  • prosthesis
  • footwear
  • hearing appliances
  • speech pathology
  • psychiatric assistance dogs
  • home modifications

Who can receive RAP items

Clients may be eligible for RAP if they have an assessed clinical need and either a:

Who can prescribe RAP items

The Schedule details which health provider/s can prescribe each item. If you are not listed to prescribe the item you may need to refer them to a listed health provider. They can assess and prescribe the appropriate item.

The prescribing Health provider may be:

  • general practitioner (GP) or Local Medical Officer (LMO)
  • medical specialists
  • registered nurses
  • allied health professional

Before prescribing

Before prescribing an item make sure:

  • it is safe and clinically appropriate for the client
  • it is the most cost-effective option

Prescribing RAP items

If you are prescribing an item please refer to:

Contracted suppliers of equipment

All contracted items on the schedule must be sourced from one of the listed contracted suppliers. There are several choices of supplier for each product group.

You can find our list of contracted suppliers on our supplier contact page

RAP for our clients in aged care

Items for our clients in aged care depend on the level of care they are receiving. Clients receiving a higher level of care should have most of their items supplied by the facility.

The Aged Care Eligibility Matrix shows the items RAP covers for our clients who live in aged care facilities.

Urgent or palliative care aids and appliances

If you are requesting item/s for clients in palliative care, we may be able to fast-track the process. Please mark these requests as 'URGENT AND PALLIATIVE' and forward to a contracted supplier.

Obtaining prior approval

Many items within The Schedule require prior approval from us.

Prior approval is required when:

  • indicated in The Schedule
  • the item requested exceeds the limit set in The Schedule
  • the item is a not covered by our contracted suppliers

Requests for items requiring prior approval need to be sent to rapgeneralenquiries [at] dva.gov.au with a brief clinical justification.

Requesting items outside The Schedule

The supply of items not on The Schedule must be requested by email to rapgeneralenquiries [at] dva.gov.au

For us to assess your request you must include:

  • an assessment of the clients needs
  • any supporting documentation

Maintenance, repairs and returns

Clients or their carers can arrange maintenance or repairs through the supplier of the item. If this is not possible, they should contact us for help.

If a RAP item is no longer needed, the client or carer should contact us to determine what to do with it.

Neither the client nor their carer should attempt to make repairs to an aid or appliance. An aid and appliance should be used safely and only for the purpose for which it was designed.

Commonwealth Home Support Program (CHSP)

The Department of Health’s CHSP may provide additional assistance not available under RAP. This program is not funded by us and may have additional costs associated.

For more information on the CHSP you can:

National Disability Insurance Scheme (NDIS)

The NDIS also provides aids and appliances for Australians. Eligible clients receiving aids and appliances through RAP may also receive them through the NDIS, as long as the aids and appliances provided are not the same.

For example, a client could receive a walking frame through RAP, and a mobility scooter through the NDIS, but not a frame or scooter from both RAP and the NDIS.

Medical grade footwear (MGF)

An eligible client may receive custom made footwear if both:

  • they have a clinical need for it
  • their podiatrist recommends it

This custom made footwear is not provided under the RAP Schedule but through the medical grade footwear (MGF) program.

Information for providers can be found on our Medical Grade Footwear page.

Contact us

To speak to us about RAP you can:

call our Health Provider Line on 1800 550 457

email: rapgeneralenquiries [at] dva.gov.au