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Rehabilitation Appliances Program (RAP) [for providers]

DVA's rehabilitation appliance services have been reviewed

In 2018, DVA held a comprehensive review of its rehabilitation appliance services, including aids and appliances provided under the Rehabilitation Appliances Program (RAP) and those provided under rehabilitation plans.

The review consulted with the veteran community, ex-service organisations, health professionals and stakeholders across government.  DVA received input from the veteran community via an online survey, emailed submissions, interviews and discussion at consultative forums.

The review found that overall, DVA was delivering appropriate, effective and efficient rehabilitation appliance services to clients. Opportunities were identified to enhance stakeholder communication and education, streamline program administration and review aspects of the branding and design of programs.

In line with these findings, DVA is now working to improve existing program materials and enhance communication and education, as well as streamlining arrangements to ensure that the process for supplying veterans and their families with clinically required aids and appliances is as simple as possible.

DVA is also working to implement changes to the RAP National Schedule of Equipment that will make new items available and expand eligibility to certain existing items. No existing items will be removed from the Schedule as a result of the Review.  These changes are expected to come into effect in the second quarter of 2019 and will be accompanied by communications to ensure that veterans and assessing health providers are aware of the changes.

DVA regularly reviews the RAP National Schedule of Equipment to ensure that RAP keeps pace with advances in technology and clinical best practice.

The Rehabilitation Appliances Program (RAP) assists entitled veterans, war widow/ers and dependants through the provision of aids and appliances to minimise the impact of disabilities, enhance quality of life and maximise independence when undertaking daily living activities.

The programme provides safe and appropriate equipment in the following ways:

  • according to assessed clinical need
  • in an effective and timely manner
  • as part of the overall management of an individual's health care.

RAP appliances are available to Gold and White card holders assessed by an appropriately qualified health provider (for example, Occupational Therapist, Physiotherapist, General Practitioner).

Factsheet HIP72 Providers — Rehabilitation Appliance Program provides a summary of RAP for health providers.

RAP National Schedule of Equipment

The RAP National Schedule of Equipment lists aids and appliances that may assist entitled persons with their daily living activities as part of the overall management of their health care.

The items listed on the Schedule fall into the following broad categories:

  • continence
  • diabetes
  • oxygen and continuous positive airways pressure (CPAP)
  • mobility and functional support (MFS)
  • cognitive, dementia and memory assistive technology
  • personal response systems (PRS)
  • falls prevention
  • low vision
  • prosthesis
  • footwear
  • hearing appliances
  • speech pathology

The RAP Schedule outlines which items require prior approval, the type of assessments required, limits to quantity and duration of supply, and which items health providers may assess and prescribe.

Recent changes to the RAP schedule

On 1 November 2018, two new items were added to the RAP Schedule:

  • Wireless streaming device — These devices connect Bluetooth-compatible hearing aids with external, Bluetooth-compatible devices such as televisions, laptops, telephones and external microphones. These devices are useful for  people who experience difficulties in particular listening situations, such as where the sound source might be degraded (for example, listening to Internet videos on a laptop; communicating on smartphones where the signal is poor or communicating with people over distance).
  • Companion beds — These are non-mechanical detachable beds for partners, designed to be paired with an adjustable electrical bed that has been supplied to an eligible veteran or war widow/er.  

The 1 November Schedule update also includes:

  • Contact information for VisAbility has been added to the item ‘Library Service Fee for Talking Book’. VisAbility provides a library service free of charge to people with a print disability. This library has more than 70,000 titles currently available. 

RAP National Schedule of Equipment (PDF 828 KB)
RAP National Schedule of Equipment (DOC 1.1 MB)

National guidelines

Aged Care Eligibility Matrix

The Aged Care Eligibility Matrix includes all aids and appliances available on the Rehabilitation Appliances Program (RAP) National Schedule of Equipment (the schedule) and references whether the aids and appliances can be supplied to veterans in Residential Aged Care Facilities under the different Aged Care Funding Instrument (ACFI) classification levels. The matrix is a guidance tool and further investigation and assessment may be required for complex cases.

Entitled persons requiring a greater level of care in a Residential Aged Care Facility (RACF), as identified through their ACFI score, are not usually provided with RAP equipment as this is the responsibility of the RACF. Approved providers of Commonwealth funded aged care services are required to provide care and services as specified under the Aged Care Act 1997 and Quality of Care Principles 2014. The Quality of Care Principles 2014 Schedule 1, Parts 1 and 2, lists the specified care, services and equipment to be provided for all residents who need them. However, RAP items issued prior to permanent entry into a RACF may be retained subject to the approval of the RACF. In addition, if RAP equipment is customised for a particular entitled person, then provision at DVA expense may be considered, regardless of their ACFI classification, subject to assessed clinical need(s). An example of this would be a customised wheelchair as RACFs are only funded for standard wheelchairs.

Entitled persons receiving a lesser level of care in a Commonwealth funded RACF may be eligible for provision of RAP equipment if additional criteria are met.

Approval must be sought from DVA prior to the purchase of any equipment for an entitled person in a RACF.

Major home modifications

The following information is provided regarding the process for assessment for major home modifications:

Medical-grade footwear

Medical-grade footwear (MGF) services are provided with an aim to restore, facilitate or maintain functional independence and/or minimise disability, deformity or dysfunction as part of the provision of quality health care services to eligible veterans.

Contracted suppliers of equipment

Following are contact details for DVA contracted suppliers of equipment for RAP. As a prescriber the choice of supplier is yours.

Mobility and Functional Support (MFS)


Phone: 1300 888 052
Fax: 1300 787 052

Allianz Global Assistance

Phone: 1800 857 715
Fax: 1800 653 556
Mobility Services

The Country Care Group

Phone: 1800 727 382
Fax: 1800 329 382
The Country Care Group


Phone: 1300 799 243
Fax: 1300 799 253

Home medical oxygen therapy

Air Liquide Healthcare (ALH)

Phone: 1300 36 02 02
Fax numbers, by state:

  • NSW & ACT: (02) 9364 7476
  • Qld: (02) 9364 7497
  • SA: (02) 9364 7477
  • Vic & Tas: (02) 9364 7482
  • WA & NT: (08) 9312 9757

BOC Limited
Phone: 1800 050 999
Fax: 1800 624 149

Continuous Positive Airway Pressure

Air Liquide Healthcare (ALH)

BOC Limited

Phone: 1800 050 999
Fax: 1800 624 149


Phone: 1800 625 088
Fax: 1800 647 259

Continence aids suppliers

Independence Australia

Phone: 1300 788 855
Fax: 1300 788 811
Independence Australia


Phone: 1300 134 260
Fax: 1300 369 065
Intouch Direct

BrightSky Australia

Phone: 1300 968 062
Fax: 1300 968 063

Personal response systems (PRS)

Safety Link

Phone: 1800 813 617
Fax: 1800 193 233

Tunstall Healthcare

Phone: 1800 603 377
Fax: 07 3637 2255


Phone: 1300 360 808
Fax: 1300 554 483

INS LifeGuard

Phone: 1800 636 226
Fax: 1300 770 730

Low Vision (LV) Equipment

ATE — Adaptive Technology Equipment (CCTVs etc.)


Phone: (02) 9686 2600
Fax: (02) 9686 2855


Phone: (02) 9479 3100
Fax: (02) 9875 1646


Phone: (02) 4971 5581
Fax: (02) 4971 5580

Vision Australia

Phone: 1300 847 466
Fax 1300 847 329

DLA – Daily Living Aids and Appliances (hand held magnifiers etc.)

Royal Society for the Blind

Phone: (08) 8417 5599
Fax: (08) 8232 4807


Phone: (08) 9311 8202
Fax: (08) 9361 8696

Vision Australia

Phone: 1300 847 466
Fax 1300 847 329


For enquiries about RAP please call the DVA Health Provider Line:

  • 1800 550 457
  • Select option 1 for RAP (aids and appliances and medical grade footwear)
  • Select option 3 for Medical and Allied Health (podiatry treatment)


The following DVA forms are for use by providers in relation to RAP:

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