Coordinated Veterans’ Care (CVC) Program — Information for veterans

What is the Coordinated Veterans' Care (CVC) Program

The Coordinated Veterans' Care (CVC) Program uses a proactive approach to improve the management of chronic conditions and your quality of care. This will allow you to become actively involved in your health and wellbeing.

As a team-based program, you, your general practitioner (GP), and a care coordinator will work together as a Core Team. The idea of this Core Team is to make sure that the care you get is the care you need.

Members of this Core Team will work with you to:

• create an individual Care Plan to meet your health needs
• support you in achieving your health goals
• help educate and guide you to understand your health
• manage your ongoing care.

You may also have a larger Care Team to support your unique goals. This Care Team can include, along with your Core Team:

• other health professionals such as pharmacists, physiotherapists, mental health specialists
• community organisations such as Ex-Service Organisations
• family and friends.

Eligibility

If you think you would benefit from participating in the CVC Program, first check you are eligible. You will need to have either:

• a Veteran Gold Cardand one or more chronic health condition/s
• a Veteran White Card with a DVA-accepted mental health condition.

A DVA-accepted mental health condition means the condition has been accepted by us as being related to your military service.

You will also need to meet program eligibility criteria, outlined under Things you should know below. If you think you may be eligible, talk to your GP about the CVC Program.

If you are not eligible, you can still get mental health treatment at no cost to you through Non-Liability Health Care (NLHC).

How you can access the CVC Program

Speak with your GP who will determine if you are you are eligible for the program.

How much you pay

There is no charge to participate in the program. If you are a Veteran White Card holder you may need to pay for any treatment, as part of your Care Plan, not related to an accepted condition on your card or funded under NLHC or PAMT.

Things you should know

• You may not be eligible for the program if you:
  • are taking part in a similar program
  • are living in a Residential Aged Care Facility
  • have a condition that is considered terminal (at the time of enrolment), or
  • have a Veteran White Card without an accepted mental health condition.
• If you have queries about the CVC Program phone us on 1800 VETERAN (1800 838 372).

CVC Program Participant Feedback Survey

The Coordinated Veterans' Care (CVC) Program Participant Survey will be open in August 2023.

This survey is being undertaken to help us understand how we can improve the CVC Program. We are not seeking feedback on individual GP practices or individual health professionals. We will not be collecting any identifying information on CVC participants or health professionals.

DVA is progressively sending a letter to CVC participants explaining the purpose of the survey, how it will be conducted and giving participants the opportunity to opt out of the survey.

Should you have any questions about the feedback survey, please contact us via email at cvcprogram [at] dva.gov.au