Making a claim for a service related condition

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Find out what you need to do when you submit a claim. If you’ve already submitted your claim, don’t worry. You can still provide additional documents. The sooner you provide them, the sooner we’ll be able to finalise your claim.

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Follow our 3-step guide

To make the claiming process smoother, follow these 3 steps:

  • Step 1: Get your medical practitioner to confirm your diagnosis.
  • Step 2: Supply the documents you need to.
  • Step 3: Check if you are already eligible for free health care and treatment.
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Step 1: Get your medical practitioner to confirm your diagnosis

A medical practitioner must confirm a diagnosis for each of the conditions you are claiming as being service related.

Claiming via MyService

When you claim using MyService, you can upload diagnoses there. Also, if you claim through MyService, you can upload any additional documents at any time before your claim is finalised.

If you haven’t already, sign up to MyService to make claiming easier.

Submitting a paper claim

If you are making a claim for more than one condition, you should:

  • fill out a separate Injury or disease details sheet for each one
  • check that a medical practitioner has provided a separate diagnosis for each condition and signed each separate sheet.

If you need to provide additional information that you didn’t include when you sent us your claim, you can contact us. Email us at primary.claims [at] dva.gov.au to find out more.

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Step 2: Supply the documents you need to

When you make your claim, you need to make sure that you provide all of the necessary documents and sign the claim form.

You must provide proof of identity documents

You can complete the proof of identity process online at MyService. Go to MyService to sign up.

You will not need to provide proof of identity documents if you are already a registered user in MyService. By having a secure MyService login, you are known to us.

If you are submitting a paper claim and you haven’t already, you must provide us with proof of identity documents. For information on requirements, read more on our proof of identity page.

You should provide supporting documents

To help us assess your claim more quickly, please provide as many of the following documents as possible:

  • a copy of your service history (PMKeyS ADO Full Service Record)
  • Defence incident report — AC563
  • witness statement(s)
  • Authority to Participate in Civilian Sport
  • Hazardous Material Exposure Report.

You should also supply any medical records you have from the ADF or a medical practitioner, including:

  • Entry Medical Board Questionnaire
  • clinical notes
  • specialists reports
  • scans, MRIs or X-ray reports
  • discharge medical information.

Providing these documents up-front can help to save time later.

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Step 3: Check if you are already eligible for free health care and treatment

In some cases, we can cover the cost of your treatment before your claim is finalised.

Free non-liability health care

For eligible veterans, we will pay for the treatment of certain conditions, including mental health conditions and cancer, without accepting them as service related.

For more information on non-liability health care, go to:

Provisional access to medical treatment (PAMT)

You may be eligible for free treatment while we are considering your claim if it is for one or more of the most commonly accepted conditions. This only applies if you are claiming under either the:

You can go to PAMT for details.

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Open Arms – Veterans & Families Counselling is here to help

It can take some time to process a claim. While we are processing your claim, we encourage you to get extra support.

Open Arms is a free service available to current and former ADF members and their families.

Open Arms offers:

  • counselling for individuals, couples and families
  • case management for clients with more complex needs
  • group programs to develop skills and enhance support
  • community and lived experience veteran and family peer workers
  • after-hours telephone counselling
  • suicide prevention training
  • mental health literacy and awareness training
  • information, education and self-help resources
  • referrals to other services or specialist treatment programs as needed.

For more information on these services and others, you can contact Open Arms on 1800 011 046. You can also visit their website at openarms.gov.au.

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Your privacy is protected

Go to our privacy page to find out more about how we handle your personal information. This includes what information we can ask for, how we manage it and who we share it with.

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