Needs assessment

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A needs assessment is a discussion between you and one of our delegates to talk about your needs. They take place after we have accepted liability. We talk about your situation and the types of benefits, services and support that you may require.

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When the assessment takes place

Under the Military Rehabilitation and Compensation Act 2004 (MRCA), a needs assessment can be completed at any time after we accept liability but must be completed before any compensation can be paid.

Needs assessments are also undertaken for veterans with accepted claims under the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA).

If you're still serving, Defence is responsible for your treatment.

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Before the assessment

We encourage you to think about your situation and the types of compensation or support that you may need, as a result of your accepted condition.

Before your assessment we:

  • may contact you to explain the needs assessment process
  • may review your files and medical reports
  • will make a time that suits you to do the assessment.
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During the assessment

Needs assessments are usually conducted over the phone. You can have a support person, such as an advocate, family member or friend with you.

We may also discuss benefits and services like:

Your delegate will deal with any urgent needs as a priority.

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After the assessment

Once we've completed your needs assessment, the delegate will make the appropriate referrals based on your needs. Once this has occurred, a delegate or officer in the relevant area will contact you to talk about what steps are required moving forward.

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Additional assessments

You can request an additional needs assessment if your circumstances change. For example, if:

  • your injury or condition worsens
  • there’s a change in your diagnosis or treatment
  • your medical condition makes your job difficult
  • you can no longer do certain tasks at work or at home.

This assessment will focus on your specific concerns. You may not need to have a full reassessment.

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