General enquiries
If there is an immediate risk to life or safety, call 000. If you are experiencing distress or need mental health and wellbeing support, contact Open Arms on 1800 011 046 for free and confidential 24/7 counselling and support. .

If you have a MyService account, MyService is the quickest and easiest way to contact DVA. Log in to your account and send us a message using the Help button. This ensures we receive your authenticated contact information and your enquiry will be streamlined.

If you don't have a MyService account , please complete our short online form. This will help us connect you to the right team and resolve your enquiry as fast as possible.

General enquiry

To change your responses, use the 'Start over' button at the bottom below. Using the 'back' button may mean you don't have access to the full list of options.

1 - What is your enquiry about?
2.1 - Access to DVA
2.2 - My DVA business
2.3 - Service provider business
2.4 - Commemorations and community information
3.3 - Income support
3.4 - Compensation
3.5 - Medical and health treatment
3.6 - Rehabilitation
3.7 - Transport and travel
3.8 - Other topics
4.1 - Update my circumstances
4.2 - Update my circumstances
4.3 - Update my circumstances
4.4 - Update my circumstances
4.5 - Update my circumstances

Current or transitioning member of the ADF

We’re here to support you from day one in the ADF. You New or existing clients can access services and support online from DVA through MyService.

Find out more about the support we provide on ADF bases through the Veteran Support Officers or request an appointment in the form below.

Veteran registering with DVA

We're here to recognise and acknowledge the unique nature of military service and the contribution of veterans and their families. New or existing clients cancan access services, support and recognition online from DVA through MyService.

Find out more about the support and recognition we provide through the Veterans' Recognition Program.

Mental health assistance

Open Arms - Veterans & Families Counselling provides 24-hour free and confidential counselling and support for current and ex-serving ADF members and their families.

Call 1800 011 046 or visit www.OpenArms.gov.au to get support or to find out more.

For non-urgent enquiries, please fill out the form below or contact Open Arms through their contact form.

Access Non-Liability Healthcare for Mental Health

Our Non-Liability Health Care (NLHC) allows current and former ADF personnel, depending on their eligibility, to receive treatment for mental health conditions that may or may not be service-related.

Getting an injury or condition recognised by DVA

To receive financial and medical support for an injury or condition DVA must first recognise that it is related to your service history in the ADF.

Learn more about how to complete a claim for Initial Liability.

Accessing health and medical treatment

We're here to support you access health and medical treatment for injuries and conditions related to your service. New and existing clients can access services and support online through MyService.

Find out more about the different types of health and medical support you can access through us.

Applying for financial support

We provide a range of different benefits and support, including income support and compensation, to veterans and their families. New and existing clients can access services and support online through MyService.

Find out more about the different types of financial support and benefits you can access through us.

Asking about my providers

If you have a question about your provider(s), please include any relevant information about their practices, the support they provide you, and specific identifying information, such as their name, business name, provider number, address.

You can learn more about how we can pay for your medical treatment if you have a service-related injury or condition. We also fund treatment for some conditions that may be unrelated to your service.

Booking transport with DVA

There are a few ways you can access booked transport:

  • You or your authorised representative can book transport online through MyService.
  • If your health provider is registered with our online services, they can request transport through their MyService.
  • You, your authorised representative, health provider or medically required attendant can call our transport booking service on 1800 550 455.

If you live a long distance from your treatment provider and you require long distance transport, please call us on 1800 550 455.

You can use the form below to book advance transport another way, or to tell us about your experience.

Claiming reimbursements for transport

You can ask us about reimbursements for transport to and from medical treatment through DVA.

To learn more about claiming reimbursements, visit the Travel for treatment page.

Assistance with MyService

Please provide specific details of any issues you have been having with MyService.

Pharmaceutical management

If you need help accessing medicines and pharmacy services, please provide specific details in the form below.

Learn more about what medicine and health treatment benefits you are entitled to as a DVA card holder.

New and existing clients can also access services and support online through MyService

Accessing aids and appliances

If you need help accessing aids and appliances, please provide specific details in the form below. We can help you with new or existing arrangements.

Learn more about what aids and appliance benefits you are entitled to as part of the Rehabilitation Appliances Program.

New and existing clients can also access services and support online through MyService.

Accessing home and household care

If you need help accessing home and household care, please provide specific details in the form below. We can help you with new or existing arrangements.

Learn more about what care services and support at home you may be entitled to.

New and existing clients can also access services and support online through MyService.

Updating our provider information

You can use this form to tell us about how your circumstances as a provider have changed.

Learn more about how providers can work with DVA and its clients including specific contact information for providers by service type.

Enquiry about a client's support from DVA

If you have questions about your client’s entitlements, such as what treatments DVA will pay for, please include details about your services and client so our team can provide an appropriate response.

Learn more about how providers can work with DVA and its clients including specific contact information for providers by service type.

Commemoration and War Graves

Learn more about how we recognise those who have served, including specific information about events and updates for the community.

New DVA Developments

Learn more about how we are improving how we work with veterans and their families.

Other support

DVA provides a large range of different benefits and support for veterans and their families. You can access services and support online from DVA through MyService, whether you are a new or existing client.

Find out more about the different types of support and benefits you can access through DVA by enquiring through the form below.

Updating my profile with DVA

If you would like to update your address, contact information or profile information please provide the relevant details in the form below.

New and existing clients can access services, support and update their circumstances online through MyService.

Updating my financial information

If would like to update your financial, income and assets information for income support purposes, please provide the relevant details in the form below.

New and existing clients can also access services, support and update their circumstances online through MyService.

Providing advice of death to DVA

DVA requires advice of death in order to alter records, provide funeral and other benefits, and inform the Office of Australian War Graves (where necessary).

You can contact Open Arms on 1800 011 046 for free and confidential counselling and support.

Providing other updates to your circumstances

Please use the form below to tell us about a change in your circumstances that is unrelated to your contact information, financial circumstances or death advice.

New and existing clients can also manage their services and support online through MyService.

Checking the status of a claim

Please include the details of your claim in the form below. A member from the relevant team will respond to your enquiry.

New and existing clients can manage services and support online through MyService.

Understanding my claim outcome

We can help you to understand how to access services and support whether your claim was accepted or declined.

If you would like to understand what to do next, please include details of your claim and the outcome in the form below.

New and existing clients can access services and support online through MyService.

Asking about my payment(s)

You may have questions about your payment because your circumstances have changed, the payment amount has changed, or you want to understand more about your arrangements with DVA. A member of the relevant team will respond to your enquiry.

New and existing clients can access services and support online through MyService.

Urgent help and available support

Call Triple Zero for life threatening scenarios. If life is in danger, call 000.

These services are confidential and available 24 hours a day.

Open Arms - 1800 011 046

Free counselling, treatment programs and suicide prevention training.

ADF Support Line - 1800 628 036

Helps ADF personnel and their families access mental health services.

Lifeline - 13 11 14

Crisis support and suicide prevention help.

1800RESPECT - 1800 737 732

Help for people impacted by sexual assault, domestic or family violence and abuse.

The Translating and Interpreting Service (TIS National) can help you speak to the Department of Veterans' Affairs (DVA) in your own language.

This service is free, and available 24 hours a day, 7 days a week.

You can call TIS National on 131 450.

When you call, please give the TIS National operator:

  • Our name (DVA)
  • Our phone number (1800 VETERAN or 1800 838 372)
  • Your DVA file number

For more information, visit the TIS National website.

The National Relay Service (NRS) can help you if you’re d/Deaf or find it hard to hear or speak on the phone.

The NRS is free and confidential, offering a range of different call services to best suit your needs and preferences.

Please note, you will need to register to use the NRS.

To find out more or to register, please visit About the National Relay Service (NRS) on the Access Hub website.
 

Enquiry form

Please note: The Department of Veterans' Affairs is currently unable to receive document uploads through our website. To provide additional documents please email your delegate or email GeneralEnquiries@dva.gov.au. You can also submit claims and evidence online.