Appeal a travel expense decision for travel for treatment

If we make a decision about reimbursing your travel expenses for travel for treatment that you do not agree with, you can ask us to review that decision. How you can do this depends on the Act you applied under.

Appealing a travel expense decision for travel for treatment made under the VEA

If you do not agree with a decision we have made under the VEA (for example, we did not reimburse you the amount you thought you should receive) you can ask to reconsider our decision.

A request to reconsider must:

• be in writing (such as in a letter, via an email to transport.claims@dva.gov.au or in the General Enquiries form)
• set out the grounds on which the request is made (for example, “I am requesting a review because…”)
• be made within 3 months after the day that we notified you of the decision.

The person who made your original decision will not take part in the reconsideration.

If you do not agree with the outcome of the reconsideration, you can appeal to the Administrative Review Tribunal (ART).

Appealing a travel expense decision for travel for treatment made under the MRCA or the DRCA

If you do not agree with a decision we have made under the MRCA or the DRCA (for example, we did not reimburse you the amount you thought you should receive), you can request a review by the Veterans’ Review Board (VRB) by applying directly to the VRB.

You must apply for a review within 12 months of receiving your decision letter.

You can request a review in one of the following ways:

• Apply online via links at How to apply on the VRB website
• Send an email to reviews@vrb.gov.au
• Send a letter to Veterans’ Review Board, GPO Box 1631, SYDNEY NSW 2001.

You can go to the VRB website for further information.

Contacts

You can visit Travel for treatment for further information about travel for treatment entitlements, or you can call us on 1800 VETERAN (1800 838 372).

If you have a complaint or wish to provide us feedback you can:

• use MyService
• fill out the online form
• call us on 1800 VETERAN (1800 838 372).

You can also provide feedback by:

• calling 1800 VETERAN (1800 838 372) to make an appointment at one of our offices
• sending an email to feedback@dva.gov.au.

If you need to, you can send written feedback to:

Feedback Management Team
GPO Box 9998 Brisbane QLD 4001